Ratings based on 680 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024
Rixos The Palm Dubai is a luxurious retreat on Palm Jumeirah, blending opulence with top-notch hospitality. The culinary experience is exceptional, with diverse options curated to perfection. Manager Mustafa and assistant Hakan ensure impeccable service. The hotel's location offers stunning views of the Arabian Gulf and Dubai skyline. Cleanliness is paramount, evident in meticulously maintained rooms and public areas. Families are warmly welcomed, with early check-in appreciated for accommodating young children. Rixos The Palm sets the bar high for luxury hospitality in Dubai, promising an unforgettable stay.
Comment from Hotel Management
20 Feb 2024 by Maryia, Hotel Management
Dear Yavuz,Thank you for taking the time to share your wonderful experience at Rixos The Palm Dubai. We are thrilled to hear that your stay with us was nothing short of luxurious, and that you were able to fully enjoy the exceptional culinary offerings, the stunning views of the Arabian Gulf and Dubai skyline, and the high level of cleanliness throughout our hotel.It's particularly gratifying to know that our team, led by Manager Mustafa and Assistant Hakan, provided you with impeccable service. Our staff is dedicated to ensuring every guest feels thoroughly looked after, and recognition of their efforts is always appreciated.We understand the importance of making families feel welcome and at home, and we're glad that our early check-in accommodations for guests with young children added comfort to your stay. At Rixos The Palm Dubai, we strive to set the bar high for luxury hospitality, and your feedback affirms that we are moving in the right direction.Thank you once again for choosing Rixos The Palm Dubai for your stay. We look forward to welcoming you back in the future for another unforgettable experience.Warm regards,
by A verified traveler
Posted 28 Jan 2024
A most enjoyable and very relaxing 5 days in Dubai. Hotel was exactly what we wanted. Food was excellent, service was excellent, room was extremely spacious and comfortable. Sad to be going home. We will definitely go back
Comment from Hotel Management
1 Feb 2024 by Maryia, Hotel Management
Dear Scott,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your 5-day stay in Dubai at our hotel met all your expectations and provided you with the relaxation and enjoyment you were looking for. It's fantastic to know that you found the food and service to be excellent, and that the spaciousness and comfort of your room contributed to a memorable stay.We're always striving to make our guests' experiences as enjoyable and comfortable as possible, so your feedback is greatly appreciated. It means a lot to us to hear that you are already looking forward to returning. We can't wait to welcome you back and ensure your next stay is just as enjoyable, if not more so.Until then, we wish you all the best and hope you carry the fond memories of your Dubai getaway with you. Please feel free to reach out to us for any future bookings or if there is anything specific you would like us to arrange for your next visit.Warmest regards,
by A verified traveler
Posted 31 Oct 2023
Amazing resort! Staff cannot do enough for you!
Comment from Hotel Management
4 Nov 2023 by Hotel Management , Hotel Management
Dear Marie, we appreciate your kind review and looking forward to your next visit.Kind regards,
by A verified traveler
Posted 15 Oct 2023
We had an excellent stay!
Comment from Hotel Management
27 Oct 2023 by Maryia, Hotel Management
Dear Dafydd,Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon.
by A verified traveler
Posted 14 Oct 2023
Amazing hotel. Fabulous food. Fantastic service.
Comment from Hotel Management
27 Oct 2023 by Maryia, Hotel Management
Dear Rebecca,Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon.
by A verified traveler
Posted 4 Oct 2023
Comment from Hotel Management
11 Oct 2023 by Maryia, Hotel Management
Dear Sunil,we appreciate your kind feedback and looking forward to your next visit.
by A verified traveler
Posted 2 Oct 2023 on Hotels
A great stay -kids club was amazing. Only downside was that the ac didn’t work in our room our first night and so we had to move rooms. Loved the first room more as it was a beautiful large ground floor right at the pools.
Comment from Hotel Management
11 Oct 2023 by Maryia, Hotel Management
Dear Guest,Thank you for taking the time to leave a review of your recent stay at Rixos The Palm. We are delighted to hear that you had a great stay and enjoyed the kids' club. Creating memorable experiences for our guests is always our goal.We would like to extend our apologies for the issue you encountered with the air conditioning in your initial room, which resulted in the room change. We understand that the first room had a particular appeal to you, and we regret any inconvenience the change may have caused. Your comfort is of the utmost importance to us, and we appreciate your understanding.Your feedback is valuable to us, and it helps us improve our services and provide an even better experience for our guests. We hope that this isolated issue will not deter you from considering another stay with us in the future.If there is anything more you would like to share or if you have any further comments, please feel free to reach out. We look forward to welcoming you back and ensuring you have a seamless and enjoyable stay.Warm regards,
by A verified traveler
Posted 26 Sep 2023
Comment from Hotel Management
27 Oct 2023 by Maryia, Hotel Management
Dear Ethel,thank you for your great feedback!We hope to see you soon.
by A verified traveler
Posted 24 Sep 2023
Nice staff
Comment from Hotel Management
1 Oct 2023 by Maryia, Hotel Management
Dear Daljit,we appreciate your kind review and looking forward to your next visit.Kind regards,
by A verified traveler
Posted 19 Sep 2023
Comment from Hotel Management
11 Oct 2023 by Maryia, Hotel Management
Dear Chris,we appreciate your kind feedback and looking forward to your next visit!
