Ratings based on 17 Verified Reviews

4.1 out of 5
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Oct 2023 on Hotels
2 out of 5
by A verified traveler from Feltham

Posted 5 May 2023
The property was lovely and ideal for me and my family. However, the construction outside of our accommodation was very noisy and started very early in the morning. If i had known about the construction work, i would not have booked my stay here.
Comment from Hotel Management
7 May 2023 by Director of Residences, Hotel Management
Dear Enamul,thank you for taking the time to share your feedback with us.All our guests should have a peaceful and comfortable stay with us and I have to apologize that this was not the case for you and your family due to the noise of the neighboring construction. Please rest assured that we are tirelessly working with the site team as well as the authorities to regulate the noise and timings and will continue to do so.We hope you will give us another chance to welcome you when travel brings you back to the area and look forward to taking care of you.Warm regards,Frauke AounDirector of Residences
2 out of 5
by A verified traveler

Posted 27 Sep 2022
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Comment from Hotel Management
27 Sep 2022 by Frauke Aoun, Hotel Management
Dear Khalid, we are naturally concerned to see that your stay clearly did not meet your expectations and would love to know more about how we can enhance our product and services.We hope you will give us an opportunity to regain your faith in Residence Inn and allow us to welcome you back.Warm regards,Frauke AounDirector of Residences
1 out of 5
by A verified traveler

Posted 19 May 2022 on Hotels
the sewage smell is unbearable and slept in the balcony one night and other nights and days left the balcony door open non-stop despite loud noise and other disturbances around the air quality in this building is toxic and the sewage smell was repeatedly reported. at night sleeping on the balcony with the door open the air that comes from inside is beyond rotten sewage. in the bathroom periodically the smell brought on a gag and nausea. i would never again stay at any mariott property. i am asking for a full refund. also please notify health authorities for an immediate continued investigation of air quality at this and other properties.
4 out of 5
by A verified traveler

Posted 22 Mar 2022
Very close to the airport and Dubai Mall. The hotel staff were very friendly especially the young lady at reception who welcomed me and my friends. (Winnie) I would recommend this hotel for any one looking to stay in Dubai for a short stay.
Comment from Hotel Management
22 Apr 2022 by Director of Residences, Hotel Management
Dear Tanvir, thank you very much for taking the time to review us and especially for your kind words about Winnie. We are thrilled that you enjoyed your stay and look forward to welcoming you back. Warm regards, Frauke Aoun
5 out of 5
by A verified traveler

Comfortable and spacious

Posted 16 Feb 2022 on Hotels
Great room, spacious and comfortable, good gym and very decent breakfast (exceed expectations) The location has pros and cons but in general is ok. the pool has a wonderful sight but a little noisy
Comment from Hotel Management
19 Feb 2022 by Frauke Aoun, Hotel Management
Dear Jose, thank you very much for taking the time to share your feedback following your recent stay. We are delighted to see you enjoyed your stay, especially our complimentary breakfast and the stunning skyline view. We hope to welcome you again soon. Warm regards, Frauke Aoun Director of Residences
4 out of 5
by A verified traveler

Great hotel, breakfast not so!

Posted 16 Nov 2021 on Hotels
Great service and staff, nice suite and condition (new property). Only negative is the breakfast. a) Limited options in the buffett (not the usual Marriott standard) and b) the timing is from 6-10am only - so we only made it to the breakfast once. In a city, where you tend to be out till late, as the weather is more pleasant in the evening, should have breakfast untill 11am at least! Apart from that, everything was perfect and kudos to the friendly and service-minded staff.
Comment from Hotel Management
17 Nov 2021 by Frauke Aoun, Hotel Management
Dear guest, thank you very much for taking the time to post a review following your stay with us. Guest feedback is critical for us to develop and enhance our product and services. We are delighted that you mentioned the service mindedness of our team as our associates are our most important asset. As for the breakfast, we are naturally disappointed that we fell short of meeting your expectation however the Residence Inn breakfast is very much a continental breakfast offered on complimentary basis to all our guests as opposed to a full buffet offering you may find at some of Marriott's luxury brands. Currently we are serving breakfast until 10am during the week and until 11am on weekends to allow for a thorough cleaning and sanitizing process between breakfast and lunch. We will certainly continue to monitor guest feedback on these timings to see if these need to be reviewed. Once again thank you very much for your feedback and we hope you will consider us again when travel brings you to Dubai. Warm regards, Frauke Aoun Director of Residences
5 out of 5
by A verified traveler

Fabulous

Posted 21 Oct 2021 on Hotels
It was amazing. I had a great time there. Bed was super comfortable and good breakfast.
Comment from Hotel Management
28 Oct 2021 by Frauke Aoun, Hotel Management
Dear Donna-Marie, thank you very much for your review. We are delighted that you enjoyed your stay and hope to welcome you back soon. Warm regards, Frauke Aoun Director of Residences
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Aug 2021
5 out of 5
by A verified traveler

Posted 20 Aug 2021
Modern and well appointed rooms with great accessibility and very supportive staff. Overall good value for money!
Comment from Hotel Management
20 Aug 2021 by Mohamed Nofal, Hotel Management
Dear Guest, Thank you very much for your feedback and the entire teams is working to make sure all our guests has enjoyable stay, looking forward to welcoming you again at Residence Inn By Marriott Al Jaddaf Regards
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