Ratings based on 140 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2023
I feel compelled to share my recent experience at Raviz Central Hotel on Expedia to ensure others are aware of the shocking state of the accommodations.
My stay was nothing short of a nightmare. The walls were covered in dirt, and the floor seemed untouched by any form of cleaning. Immediately alerting the staff, I was relocated to another room, only to be met with an overpowering mold odor that triggered immediate coughing. Graciously, the hotel staff upgraded me to a suite, but even this fell short of the cleanliness one would expect from a four-star establishment.
The attached pictures tell the story better than words ever could. Despite the friendly demeanor of the staff, the conditions of the rooms were inexcusable. It took over an hour to secure a room where I could attempt to get some rest, and by then, it was already 3 am. With a check-out time of 7 am, I barely had any time to recover from the ordeal.
I want to emphasize that my complaint lies solely with the condition of the rooms. The staff was understanding and polite throughout, but the cleanliness standards were far below what one would expect from a hotel of this caliber.
In the interest of transparency and the well-being of fellow travelers, I encourage you to think twice before booking a stay at Raviz Central Hotel. It pains me to write this review, but I believe it is crucial for others to be aware of the state of the accommodations.
Comment from Hotel Management
23 Nov 2023 by Nikhil Madaan, Hotel Management
Dear Ms. Diana,Thank you for taking the time to share your feedback about your recent stay at Raviz Center Point Hotel. We sincerely apologize for the inconveniences you experienced, and we appreciate your honesty in bringing these issues to our attention.We want to extend our deepest apologies for the subpar cleanliness standards you encountered during your stay. Your experience does not align with the high standards we strive to maintain. Please be assured that we take your concerns seriously, and we have already initiated a thorough investigation into the matters you've highlighted.We are genuinely sorry for the difficulties you faced in securing a comfortable room promptly. Your feedback is invaluable, and it serves as a crucial reminder for us to continuously improve our processes and ensure a smoother guest experience.We are glad to hear that our staff demonstrated understanding and politeness throughout the situation. However, we understand that their demeanor does not compensate for the unacceptable condition of the rooms. Rest assured, we are actively addressing the issues raised to prevent any recurrence in the future.In recognition of your ordeal, we would like to offer our sincere apologies and express our gratitude for your patience. We will be reaching out to you directly to discuss possible compensation or alternatives to make amends for the shortcomings you experienced during your stay.Your feedback is vital in helping us identify areas for improvement, and we genuinely appreciate your contribution to our ongoing efforts to enhance the quality of our services. We hope you will consider giving us another opportunity to provide you with the exceptional experience we aspire to deliver.Once again, we apologize for falling short of your expectations and appreciate your understanding.Warm regards,Nikhil Madaan,Operations Manager,Raviz Center Point Hotel.
by A verified traveler
Average hotel not up to a 4 star level
Posted 23 Oct 2023 on HotelsBreakfast was not up to international standards. We felt like a 3 star hotel overall.
Comment from Hotel Management
14 Nov 2023 by Nikhil Madaan, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Raviz Center Point Hotel. We genuinely appreciate your input as it helps us identify areas for improvement.We are sorry to learn that your experience, particularly with our breakfast, did not meet your expectations. Our goal is to provide a dining experience that aligns with international standards, and we regret any shortcomings in this regard. Rest assured, your comments have been shared with our culinary team for immediate review and enhancement.Your perception of our hotel as a 3-star establishment is disheartening, and we sincerely apologize for any aspects that may have contributed to this perception. We are committed to consistently providing a four-star experience, and we will use your feedback to identify areas where we can make necessary improvements.We value your feedback and take it seriously. Our team is dedicated to ensuring our guests have a positive and memorable stay, and we regret any instances where we fell short during your visit.If you have specific details about your experience that you would like to share or if there are particular aspects you feel we could address, please feel free to contact us directly. Your insights will be instrumental in our ongoing efforts to enhance our services.Once again, we appreciate your feedback, and we hope for the opportunity to welcome you back and provide an improved experience in the future.Best regards,Thanks and regards,Nikhil Madaan Operations ManagerRaviz Center Point Hotel.
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Tahir,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Tahir,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 3 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Lian,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
9 Oct 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Shanavas,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 20 Sep 2023
It was a pretty good stay. Friendly staff and clean rooms
Comment from Hotel Management
20 Sep 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Sabarinath,We truly appreciate you taking the time to share your thoughts about your recent stay at Raviz Center Point Hotel. We are delighted to hear that you had a "pretty good" experience during your time with us.Our dedicated team works hard to ensure our guests feel welcome, and we're pleased to know that you found our staff friendly. Maintaining cleanliness and hygiene standards is of utmost importance to us, so we're happy that you found our rooms to be clean and comfortable.Your feedback is greatly appreciated, as it encourages us to continue delivering exceptional service. If there's anything specific that stood out during your stay or any suggestions you may have to make your future visits even better, please don't hesitate to share.We look forward to welcoming you back to Raviz Center Point Hotel on your next visit and exceeding your expectations once again.Thanks and regards,Nikhil Madaan Operations ManagerRaviz Center Point Hotel.
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
18 Sep 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Manish.Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 3 Aug 2023
it was ok
Comment from Hotel Management
9 Aug 2023 by Nikhil Madaan, Hotel Management
Dear Mr. Pranabesh,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
by A verified traveler
Posted 21 Jul 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Nikhil Madaan, Hotel Management
Dear Ms. Jumana,Greetings from Raviz Center Point Hotel.Thank you for your review and for choosing to stay with Raviz Center Point Hotel. I’m happy you enjoyed your stay and look forward to welcoming you back.Thanks and regards,Nikhil Madaan,Operations Manager.
