Ratings based on 226 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
I have stay 1 room with 2 rooms it was great and clean. Beds should be more comfortable.
Comment from Hotel Management
23 Apr 2024 by Asheni, Hotel Management
Dear Mr. Ismail,Thank you for choosing to stay at Pullman Dubai Creek City Centre Residences. We are pleased to hear that you found your stay to be great and that you appreciated the cleanliness of our property.We appreciate your feedback regarding the beds. Providing our guests with a comfortable stay is important to us, and we will take your comments into consideration as we strive to improve our accommodations.We hope to welcome you back to Pullman Dubai Creek City Centre Residences for another great stay in the future.Kind Regards,Asheni WelivitiyaGuest Experience
by A verified traveler
Posted 1 Apr 2024
Very spacious hotel apartments. Staff was very friendly. Access to the connected shopping mall was fantastic.
Comment from Hotel Management
23 Apr 2024 by Asheni, Hotel Management
Dear M. Payal,Thank you for your positive feedback about your stay at Pullman Dubai Creek City Centre Residences. We are delighted to hear that you found our hotel apartments to be very spacious. Providing comfortable and spacious accommodations is one of our top priorities, and we are pleased that we met your expectations in this regard.We are also glad to hear that you found our staff to be very friendly. Our team strives to provide exceptional service to all our guests, and we are thrilled that their efforts were appreciated during your stay.It's great to know that you enjoyed the fantastic access to the connected shopping mall. We aim to provide our guests with convenience and accessibility, and we are pleased that you found this aspect of your stay enjoyable.We hope to welcome you back to Pullman Dubai Creek City Centre Residences in the future for another enjoyable stay.Kind Regards,Asheni WelivitiyaGuest Experience
by A verified traveler
Posted 25 Feb 2024
the staff are warm and very responsive. Special thank you for Front Desk - Shiv & Trupti for the best service and support. Yasser, Kevin along with housekeeping team Akila and Aananda who made my stay amazing.
Comment from Hotel Management
29 Feb 2024 by Asheni, Hotel Management
Dear Mr. Ali,Thank you for sharing your feedback about your recent stay at Pullman Dubai Creek City Centre Hotel. We are thrilled to hear that you had such a positive experience with us.We are delighted to hear that you found our staff to be warm and very responsive. Providing exceptional service is our top priority, and we are glad that our team's efforts made your stay enjoyable.We are also pleased to hear that Shiv and Trupti from the Front Desk provided you with the best service and support. We will be sure to pass on your thanks to them for their outstanding service.Additionally, we are happy to hear that Yasser, Kevin, Akila, and Aananda from the housekeeping team made your stay amazing. We will be sure to pass on your compliments to them for their efforts in ensuring your stay was comfortable and enjoyable.Thank you once again for choosing Pullman Dubai Creek City Centre Hotel. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Asheni WelivitiyaGuest Experience
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Asheni, Hotel Management
Dear Mr. Faraz,We would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre, and are delighted to read that we were able to deliver a great experience. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Asheni WelivitiyaGuest Experience
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Asheni, Hotel Management
Dear Mr. Muhammad,Thank you for taking the time to provide us with a perfect 10/10 rating! We are thrilled to learn that you had an outstanding experience during your stay at Pullman Dubai Creek City Centre.Your feedback is truly appreciated, and it motivates us to maintain the highest standards of service.Looking forward to welcoming you back for another exceptional experience at Pullman Dubai Creek City Centre!Warm regards,Asheni WelivitiyaGuest Experience
by A verified traveler
Posted 21 Dec 2023
This hotel is in top of a mall. Great way to shop and return.
Comment from Hotel Management
21 Dec 2023 by Asheni, Hotel Management
Dear M. Nour,Thank you for your positive feedback! We're thrilled you enjoyed our convenient location on top of the mall. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Warm regards,Asheni WelivitiyaAssistant Guest Experience Manager
by A verified traveler
Posted 20 Dec 2023
My stay at Pullman was beyond exceptional. The place is close to the airport, has easily accessible transportation service and is right next to the shopping complex so you don't need to go far away for any of your needs. Rooms were well maintained and regulary cleaned. The place has a good range of breakfast options. I would definitely stay here on my next trip.
Comment from Hotel Management
21 Dec 2023 by Asheni, Hotel Management
Dear M. Jasmeet,We're delighted to hear that your stay at Pullman was beyond exceptional! It's wonderful that you found our location close to the airport, easily accessible transportation, and proximity to the shopping complex convenient. We're pleased that you enjoyed our well-maintained rooms, regular cleaning service, and the diverse breakfast options.Thank you for your positive feedback, and we look forward to hosting you again on your next trip.Warm regards,Asheni WelivitiyaAssistant Guest Experience Manager
by A verified traveler
Posted 2 Oct 2023
When I arrived at the hotel I had to wait 30 minutes before being checked in. We were told to wait on the sofas at the front door by the security guard. 30 minutes later a member of staff came to check us in. I’ve never experienced this kind of service in any other hotel. I booked 2 rooms as we were travelling in a party. We were given rooms on Floor 6 and floor 9. I do not recommend this hotel if you are travelling in a party. I asked the person checking us in if we could be on the same floor he said no not possible. Really unhelpful and couldn’t care less. Then last of all this hotel charged me 350 AED more than my booking confirmation. I asked to speak to the manager about this they didn’t care even after showing them my booking and the amount confirmed on my booking. Do not book this hotel inless you want to be charged what ever the hotel decide at the point you check in. Really unhelpful staff and the worst service I’ve experienced in Dubai from any hotel I’ve stopped at.
Comment from Hotel Management
3 Oct 2023 by Juan, Hotel Management
Dear Ms. Carpenter,I want to personally address the issues you encountered during your recent stay at Pullman Residences. I deeply regret the inconveniences you experienced, including the delay during check-in, room allocation, and billing discrepancy.Please accept our sincere apologies for these shortcomings. Your feedback is invaluable, and we are taking immediate steps to rectify the situation. We are enhancing our check-in processes and reviewing our policies to provide more flexibility with room assignments. Additionally, we are investigating the billing error to prevent such incidents in the future.We truly appreciate your understanding and patience. Your satisfaction is our utmost priority, and we hope you might consider giving us another chance to provide you with the service you deserve.Kind regards,Juan BaltazarGuest Experience
by A verified traveler
Posted 31 Aug 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Juan, Hotel Management
Dear Mr. John,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience
by A verified traveler
Posted 15 Jun 2023
Comment from Hotel Management
20 Jun 2023 by Juan, Hotel Management
Dear Mr. Maaziar,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience
