Ratings based on 107 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milano
Posted 24 Apr 2024
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Mosaad Salem, Hotel Management
Thank you for your feedback. We are, nevertheless, pleased that you had an enjoyable stay with us. We look forward to welcoming you back on a future occasion. All your comments will be passed on to management. Best regards, Guest Experience Team
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
3 Mar 2024 by Mosaad Salem, Hotel Management
We sincerely appreciate the time you spent to share your comments following your visit to Occidental Sharjah Grand hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We apologize that the service was not provided as requested. We sincerely hope that this did not cause you too much trouble.We are very sorry that this moment has upset you so much and the overall opinion of the hotel is negative.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind Regards,Guest Experience Team
by A verified traveler
Posted 27 Feb 2024
Nice hotel. Attached beach is beautiful. But far from Dubai. Hard to get Transportaion to and from Dubai downtown. Staffs should be nicer.
Comment from Hotel Management
28 Feb 2024 by Guest Experience Team, Hotel Management
Dear Nahid,We appreciate that you took the time to share your experience with us.We're sorry to hear that you found transportation to Dubai downtown challenging. We acknowledge that while our location provides a serene beachside experience, it may not be as convenient for those wishing to travel frequently to Dubai's center. For future visits, we do offer a shuttle service that may alleviate this inconvenience. We also take note of your feedback regarding our staff's hospitality and will strive to ensure that all guests are met with the utmost kindness and professionalism.It is delightful to know that you appreciated the beauty of our attached beach. Our prime location by the sea is indeed one of the aspects our guests find most enchanting.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team
by A verified traveler
Posted 27 Feb 2024
This property was very clean, the wokers was very courteous and very helpful. The restaurant food was very unacceptable. Food from breakfast is served at lunch and dinner. At dinner even water is not available. It's for purchase and you're not allowed to bring your own. My daughter in law 4 years old daughter didn't eat her breakfast, we decided to bring 2 dry rolls to our room. We were treated like criminals. We didn't even leave the table and like 5 staff circle us like detectives. We felt very embarrassed n harassed. I understand their's policy but it could have been handled differently. The staff was just doing what the supervisor instructed.. i would not recommend
Comment from Hotel Management
29 Feb 2024 by Guest Experience Team, Hotel Management
Dear Mia,We appreciate that you took the time to share your experience with us.We sincerely regret any discomfort that you and your family felt during your stay concerning our dining policy. We strive to maintain a high standard of service and our food handling policies are part of our commitment to health and safety for all guests. We apologize if these measures made you feel uneasy and we will review our approach to ensure our guests' comfort while upholding these standards.We are delighted to hear that you found our property to be clean and our team courteous and helpful. Your kind words about the efforts of our staff are greatly appreciated and reflect the dedication we have to providing a welcoming and professional environment.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Team
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 26 Feb 2024
The staff were always happy to assist however possible which was amazing for us because our luggage was lost in transit and they provided us with essential toiletries.
Comment from Hotel Management
27 Feb 2024 by Guest Experience Team, Hotel Management
Dear Mohammed,Thank you very much for your kind feedback.It is regrettable to hear about the inconvenience you faced with your luggage; such situations are indeed stressful. We are, however, pleased to know our team could assist you with essential toiletries during this time.Your appreciation for the room cleanliness and the service provided by our team is truly valued. We're also glad that our amenities met your expectations, contributing to a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team
by A verified traveler
Posted 14 Feb 2024
Great experience beautiful place good attention
Comment from Hotel Management
15 Feb 2024 by Guest Experience Team, Hotel Management
Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that you had a great experience and appreciated the beautiful location of our hotel as well as the attentive service provided by our team. Your kind words regarding the cleanliness of our rooms, the condition of our hotel, our room amenities, and the service we provide are truly appreciated. It’s wonderful to know that these aspects of your stay contributed to your 100% satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team
by A verified traveler
Posted 9 Feb 2024
Nice place, nice food, very clean and tidy, customer service 10/10
Comment from Hotel Management
11 Feb 2024 by Guest Experience Team, Hotel Management
Dear Carol,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness of our establishment and the quality of our food. It's wonderful to know that our customer service met your expectations and received a perfect score from you.Your positive feedback on the room cleanliness and overall condition of our hotel is greatly appreciated, and it was our pleasure to ensure that your stay was a memorable one.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team
by A verified traveler
Posted 24 Jan 2024
Family atmosphere, nice and clean beach.
Comment from Hotel Management
26 Jan 2024 by Guest Experience Team, Hotel Management
Dear Ahmad,Thank you very much for your kind feedback.It's heartening to know that you enjoyed our family-friendly atmosphere and appreciated the cleanliness of our beach.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Team
