Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Muncie
Posted 28 Apr 2024
**Arabic:**
هذه المرة كانت كارثة، مقلب كبير ولن أعود إليها.
**English:**
This time was a disaster, a total dump, never returning.
**Spanish:**
Esta vez fue un desastre, un basurero total, nunca volveré.
**Dutch:**
Dit keer was een ramp, een complete vuilnisbelt, nooit meer.
**Japanese:**
今回は災害で、完全なゴミだった。二度と戻らない。
**Chinese:**
这次是场灾难，绝不会再来这个垃圾堆。
**Portuguese:**
Desta vez foi um desastre, um lixo total, nunca mais volto.
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We are deeply sorry to hear about your recent experience at our hotel, especially regarding the inconvenience caused by the heavy rains that have hit the UAE and water flooding. Please accept our sincerest apologies for any discomfort or disruption this may have caused during your stay. Your safety is of utmost importance to us. We understand the inconvenience this may have caused you, and we want to assure you that we are working diligently to handle the situation and are taking immediate steps to address the issues you've raised to prevent such occurrences in the future. Once again, we apologize for the inconvenience and appreciate your understanding and patience. We remain at your full disposal for any assistance needed. Kind Regards, Ghaith Dalati Hotel Manager Novotel Suites and ibis Mall Avenue Dubai
by A verified traveler
Posted 5 Apr 2024
Excellent value for money. The interior of the hotel and rooms was excellent, down to the toiletries selection in the bathrooms.
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 2 Apr 2024
The property is older and smells in the hallways. It could use a renovation. It is within walking distance to the mall.
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites Mall Avenue Dubai , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ghaith DalatiHotel ManagerNovotel Suites & Ibis Mall Avenue Dubai
by A verified traveler from Orlando
Posted 27 Mar 2024
I like everything, staff, clean hotel, good breakfast buffet, tour assistant great help (Mr. Rabee) good suggestions!!!!
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 27 Mar 2024
Very friendly staff. Very good size rooms. Very clean
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 15 Mar 2024
This hotel is in a fantastic location, very near to the Mall. Some really nice local eateries just 5 minutes walk away. The staff are really friendly and helpful. Security staff on site 24/7, not that they were needed.
Good size room with separate bath, showers and toilet, which was convenient.
We would definitely stay there again.
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 23 Feb 2024
I stayed here 12 years ago and the hotel still looks great and has been well taken care of.
The staff was very friendly and always helpful.
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
7 May 2024 by NOVOTEL Suites Mall Avenue Dubai, Hotel Management
Dear Valued guest,We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ghaith DalatiHotel ManagerNOVOTEL SUITES & IBIS MALL AVENUE DUBAI
