Ratings based on 174 Verified Reviews

3.7 out of 5
74% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Dubai

Posted 14 Mar 2020 on Hotels
Good location close to the airport. Apartment very spacious with balcony for great views.
Comment from Hotel Management
23 Mar 2020 by Hotel Management , Hotel Management
Dear Paul, Thank you for your positive review about our hotel. We look forward to see you on your next trip. Best regards,
3 out of 5
by A verified traveler from Exeter

Posted 14 Jan 2020
Arrived midnight from the UK to find that despite having pre-paid the room many months earlier, and having called the day before to confirm that everything was in order ,was told hotel is fully booked and no record booking. Hotel management eventually shipped us off after hours of waiting to another hotel for the night. Apart from the booking mess-up, the place is fine. Review for 2 bed apartment - Decent spacious rooms, well equipped kitchen and living room areas... reception staff courteous and helpful. 10 min walk to the nearest metro station, and the Al-Rigga main road of restaurants is about the same distance away.
Comment from Hotel Management
21 Feb 2020 by Mohamed Jaber -Assistant Front Office Manager., Hotel Management
Dear Paul, Greetings from Nojoum Hotel Apartments! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our rooms and staff up to your expectations. Kindly be assured that your message on staff hospitality has been passed to our management for immediate attention. We thank you again for staying at Nojoum Hotel Apartments and we look forward to welcoming you back. Best Regards, Mohamed Jaber -Assistant Front Office Manager.
3 out of 5
by A verified traveler

Posted 29 Dec 2019
I liked the spacious rooms but the amenities were poorly maintained and there were a lot of flies and cockroaches in my apartment. They were informed and nothing was done about it.
Comment from Hotel Management
30 Dec 2019 by Mohamed Jaber – Assistant Front Office Manager., Hotel Management
Dear Valued Guest, Greetings from Nojoum Hotel Apartments! Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our rooms up to your expectations. Be assured that your message has been passed to our management for immediate attention. We thank you again for staying at Nojoum Hotel Apartments and we look forward to welcoming you back. Best Regards, Mohamed Jaber – Assistant Front Office Manager.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Dec 2019
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2019 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2019
4 out of 5
by A verified traveler

Posted 10 Nov 2019
Staff were friendly and always trying to help especially the male staff.
Comment from Hotel Management
22 Nov 2019 by Saber Riabi- Front Office Manager, Hotel Management
Dear Value Guest, Thank you so much for taking the time to share your reviews on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back. Best Regards, Saber Riabi - Front Office Manager.
5 out of 5
by A verified traveler

Posted 17 Sep 2019
The staff especially front of house staff couldn’t do enough for you especially the lady on reception very helpful. Apartment very spacious and clean great to have a washing machine and a proper kitchen I had 3 bathroom and 2 bedroom apartment and I further booked right up until the end of September well done nujoom apartment keep up the great work
Comment from Hotel Management
10 Oct 2019 by Saber Riabi- Front Office Manager, Hotel Management
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager
1 out of 5
by A verified traveler

Posted 7 Sep 2019
1) The staff were very uncooperative - not willing to help me/listen to me. 2) There was mould all over the place/dirty conditions. 3) It is not like the image shown - it is run down and in a very bad condition. All images seem Photoshopped
Comment from Hotel Management
15 Sep 2019 by Saber Riabi- Front Office Manager, Hotel Management
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager
5 out of 5
by A verified traveler

Posted 5 Sep 2019
Nice clean apartment and friendly staff. Very efficient
Comment from Hotel Management
15 Sep 2019 by Saber Riabi- Front Office Manager, Hotel Management
Dear Valued guest, Thank you for sharing your review. We take note of your constructive feedback regarding the behavior of some staff. We sincerely apologies for the impression we have left you with. We will remind the team in this matter and additional coaching will be provided for our colleagues to ensure that our hallmarks are always followed. Best Regards, Saber Riabi- Front Office Manager
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