Ratings based on 368 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Damir Kartal, Hotel Management
Dear Ms.Maya,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking the time to review us. We were very concerned to receive your low ratings. However, we apologize for the inconvenience that caused you and please don't hesitate to contact us to share information on the issues that you encountered so that we can rectify the shortcomings.Thank you and we only hope that you will allow us another chance to be of better service to you in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 15 Feb 2024
Property was clean, staff was cooperative but its too far from the Dubai city which was not comfortable to travel so long to go to the Dubai mall & other places
Comment from Hotel Management
23 Feb 2024 by Damir Kartal, Hotel Management
Dear Mr. Asim, Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your stay We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Review
Posted 30 Jan 2024 on HotelsGood location. Stay friendly. Property is dated (some paint peeling, mould in bathroom).breastfast was average.
Comment from Hotel Management
9 Feb 2024 by Damir Kartal, Hotel Management
Dear Mr.Andrew, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.We would like to take this opportunity to thank you for taking the time to give us your feedback. We are pleased to read that you enjoyed the quality of rooms, services and the facilities as well as the location of the hotel. It is very motivational for all the team to receive such positive comments. Thank you for staying with us and we look forward to welcoming you back to the hotel in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Damir Kartal, Hotel Management
Dear Mr.KinWarm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking time to review our property and for giving us a perfect rating.We look forward to welcoming you back soon!Your Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
10 Nov 2023 by Damir Kartal, Hotel Management
Dear Mr. Saah ,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.Thank you for taking the time to review us. We were very concerned to receive your low ratings. However, we apologize for the inconvenience that caused you and please don't hesitate to contact us to share information on the issues that you encountered so that we can rectify the shortcomings.Thank you and we only hope that you will allow us another chance to be of better service to you in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 31 Aug 2023
It is quiet and peacefull.
Gocery is close. Movemenyt to airport is easy.
Staff of the hotel are excellent. But amenities quality is very poor.
It needs renovation.
Comment from Hotel Management
31 Aug 2023 by Damir Kartal, Hotel Management
Dear Mr. Syed , Our team at Mövenpick Hotel Apartments Al Mamzar Dubai would like to send you our collective gratitude for sharing your splendid moments with us regarding your recent stay. We are more than delighted to know that your visit has been an overall amazing experience, as reflected by your review. Rest assured that we will do what we can to keep improving our services so that you're more than pleased during your next visit. Looking forward to seeing you again soon! Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 23 Mar 2023 on Hotels
Comment from Hotel Management
1 Apr 2023 by Movenpick Al mamzar, Hotel Management
Dear valued Guest,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us.However, I was most concerned to learn that your stay was unsatisfactory in the hotel. I am very grateful that you took time to inform us about it, as improvements can only be achieved through guest feedback.Again, thank you and I hope you will accept my apology and rest assured that at the very least, your feedback will be acted upon to ensure no repetition.I do hope that despite the shortfalls experienced, that you will allow us another opportunity to be of better service in the not too distant future.Yours sincerely.Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 2 Mar 2023
The staff there was amazing from the security to the kitchen staff everyone was friendly
Comment from Hotel Management
3 Mar 2023 by Damir Kartal, Hotel Management
Dear Mr.Ayub Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I would like to take this opportunity to thank you for taking the time to give us your feedback.I truly appreciate your kind words about our team members. It's definitely a boost for us every time we hear positive reviews such as this. We will certainly team know that they made an impact during your stay.Thank you once again for your wonderful review. We look forward to welcoming you back to the hotel in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 4 Jan 2023
Cockroach infested rooms, complained on the first day, moved rooms 3 days after to another infested room, have pictures and videos to prove this.
Management team are not proactive or concerned about customer services, overchsrged my kids for breakfast every other day.
Worst experience ever
Comment from Hotel Management
6 Jan 2023 by Damir Kartal, Hotel Management
Dear Mr.Emmah,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.I do appreciate the time you have taken to write to us your concerns. I have noted the different issues that you have experienced during your stay with us here and would like to personally apologize for any inconvenience caused. All concerned departments have been informed on your complaints and the respective department heads are taking the matter very seriously to ensure that such incidents do not re-occur.We hope that you would give us another chance to be of better service to you and we will do everything possible to ensure we meet and indeed exceed your expectations.Your Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
by A verified traveler
Posted 30 Aug 2022
The room was okay, Karim the receptionist was very helpful.
Comment from Hotel Management
9 Sep 2022 by Damir Kartal, Hotel Management
Dear Ms.Yemi,Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai.We would like to take this opportunity to thank you for taking the time to give us your feedback. We are pleased to read that you enjoyed the quality of rooms, services and the facilities as well as the location of the hotel. It is very motivational for all the team to receive such positive comments. Thank you for staying with us and we look forward to welcoming you back to the hotel in the near future.Yours Sincerely,Damir KartalCluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai
