Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reseda
Posted 30 Apr 2024
Friendly staff, close to restaurants and markets. Good price for the accommodation. Called ahead and tried to request a certain room I was in the previous time, but were not able to accommodate and the hotel interior had a musty smell that seemed to be from the AC or something… tried airing it out, but wasn’t able to the entire 4 days I was there. Pool staff were very pleasant and helpful
Comment from Hotel Management
2 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Ahmed,Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you found our staff friendly and appreciated the convenience of our location near restaurants and markets. It's also great to know that you found our accommodation to be priced well.We apologize for any inconvenience you experienced regarding the musty smell. We will address these issues with our team to ensure we provide a more satisfactory experience for our guests in the future.We're delighted that you found our pool staff pleasant and helpful. Your kind words will be shared with them to recognize their efforts.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 29 Apr 2024
If you like nightclubs under your room this is the place for you. Can’t fault the room itself, it was lovely but imagine a brand name hotel chain with a nightclub downstairs on a Wednesday night thumping music and hearing the DJ yelling come on come on let’s go let’s go.
Comment from Hotel Management
2 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Steven,Thank you for sharing your experience with us. We apologize for the disturbance caused by the nightclub during your stay. Your feedback is valuable to us, and we understand the importance of providing a peaceful environment for our guests.Please be assured that we are actively working to minimize disruptions. Our team is exploring various solutions to address this issue and ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 22 Apr 2024
terrible overall
Comment from Hotel Management
2 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Adelaide,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. It is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 May 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Yu,Thank you for your evaluation toward your overall experience at Mercure Gold Hotel.We are concerned that you gave a lower rating for your stay. We hope that we will have the chance to hear more about your experience to address the matter. It is our hope that you will give us the opportunity to serve you better in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
29 Apr 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Ahmed,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 8 Mar 2024
We had good time
Comment from Hotel Management
12 Mar 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Valued Guest,We greatly appreciate your outstanding rating and wonderful feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 4 Mar 2024
Nice hotel, I requested early check-in and it was accommodated by the front line staff. Spacious rooms and facilities. Swimming pool and gym. Some nearby restaurants Walkable distance and small malls. Shuttle service is only twice a day morning and afternoon one way only. Also there was return shuttle to Dubai Mall which was good for day out and shopping. La Mer beach is only 10 mind taxi ride. Local taxi are cheaper and meter starting from AED 5 . I mostly took taxi as no metro nearby. Overall great experience and beautiful rooftop views and ambience.
Comment from Hotel Management
5 Mar 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Ms. Ashia,Thank you for taking the time to share your positive experience at Mercure Gold Hotel. We are delighted to hear that you enjoyed your stay and that our front-line staff accommodated your early check-in request. It's great to know that you found the rooms and facilities spacious, and you were able to make use of the swimming pool and gym.We appreciate your feedback on the shuttle service, and we're glad it was convenient for your travels to nearby places. It's wonderful to hear that you explored the local area, took advantage of the taxi services, and enjoyed the beautiful rooftop views and ambiance.We hope to have the pleasure of welcoming you back to Mercure Gold Hotel for another great experience.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 10 Feb 2024
Good value for money hotel in Al Mina, not very far from DXB Airport. Room service staff was nice and particularly helpful.
Comment from Hotel Management
12 Feb 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Hussein,Thank you for choosing Mercure Gold Hotel and taking the time to share your positive feedback. We're glad to hear that you found good value for money during your stay and that our location was convenient for your needs. It's always rewarding to receive compliments about our staff, and we're pleased to know they were helpful and nice, providing you with a positive experience.We appreciate your kind words and hope to welcome you back on your next visit to Dubai. Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 30 Jan 2024
-
Comment from Hotel Management
1 Feb 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Aleksandra,We greatly appreciate your outstanding rating!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
by A verified traveler
Posted 28 Jan 2024
Good
Comment from Hotel Management
1 Feb 2024 by Mercure Gold Hotel Dubai, Hotel Management
Dear Mr. Emmanuel,We greatly appreciate your outstanding rating & feedback!We look forward to serving you again in the near future.Sincerely,Chris FourmentGeneral Manager
