Ratings based on 601 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 24 Feb 2024
Don’t like the room smell
Comment from Hotel Management
2 Mar 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We thank you for taking the time and sharing the feedback with us. Reviewing performance and understanding constructive criticism is an essential part in any organization’s growth process and we always welcome it.We are sorry to hear that you were not completely satisfied with your experience. We have carefully noted your concerns and shared it with our team as this will certainly help us in our aim to continuously strive for perfection during our regular operations. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action.Thank you for giving us the opportunity to serve you and it would be our pleasure to continue serving you.Sincerely,The Marco Polo Hotel Dubai
by A verified traveler
Posted 3 Feb 2024 on Hotels
Thank you Zahraa customer relation she is very friendly helpful
Comment from Hotel Management
3 Feb 2024 by Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, We are glad that you had a wonderful and comfortable stay with us in our hotel and we were able to meet your expectations. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I have shared your feedback with all our team members, and I’m looking forward to welcoming you back soon to continue exceeding your expectations! Warm regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
2 Jan 2024 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We hope you enjoyed your stay at the Marco Polo Hotel.Your feedback is always appreciated & important to us, in all aspects and your compliments are what we aspire to hear at the end of your stay.We hope you’ll visit us again soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler
fine
Posted 2 Nov 2023 on Hotelsit was fine
Comment from Hotel Management
3 Nov 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to share your review.We are delighted to note that you had a pleasant stay with us.We look forward to welcoming you once again and continuing to meet your expectations. Warm regards, The Marco Polo Hotel Dubai
by A verified traveler
Posted 26 Aug 2023
Lack of cleanliness & unsanitary. Definitely not family friendly. 3 nightclubs inside the hotel with no security checking who’s coming in/out. In a very shady part of Dubai. DO NOT GET TRICKED BY THE PICTURES OR THE REVIEWS, DO NOT BOOK THIS HOTEL!!!
Comment from Hotel Management
6 Oct 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you very much for choosing Marco Polo Hotel and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments in regards with the double charged will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again.We remain with best wishes, The Marco Polo Hotel Dubai
by A verified traveler
Posted 22 Mar 2023
The Spot of this Hotel is good but the hotel smell is Bad and the Roomes is very normal
Comment from Hotel Management
25 Mar 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest.Thank you for taking the time to share your feedback with us.I am saddened to read about your experience and the issues that you faced at Marco Polo Hotel Dubai during your last visit to our property. Your comments related to unpleasant smell of the room is duly noted and will be assessed and rectified to ensure similar incident is not repeated in the future with you or any of our guests.Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future.Sincerely,The Marco Polo Hotel Dubai
by A verified traveler
Posted 28 Feb 2023
Bathroom need to be cleaned extra extra extra more !!!
Comment from Hotel Management
3 Mar 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide your feedback of your recent stay.We offer our sincerest apology that our organization was unable to meet your expectations. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our housekeeping generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us and we sincerely hope that you will give us another chance to stay with us.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 14 Jan 2023 on Hotels
Not so good. Was allocated a Room on first floor directly above a discotheque which played extremely loud music right through the night.
Comment from Hotel Management
17 Jan 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide your feedback of your recent stay.We offer our sincerest apology that our organization was unable to meet your expectations. We sincerely regret the disturbance from the night clubs. On your next visit, we would be happy to assign one of our quieter room.Regards,The Marco Polo Hotel Dubai
by A verified traveler
Posted 17 Dec 2022
Comment from Hotel Management
3 Nov 2023 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest,We hope you enjoyed your stay at the Marco Polo Hotel.Your feedback is always appreciated & important to us, in all aspects and your compliments are what we aspire to hear at the end of your stay.We hope you’ll visit us again soon.Regards,The Marco Polo Hotel Dubai
by A verified traveler from Rochester
Posted 22 Nov 2022
Friendly staffs
Comment from Hotel Management
5 Dec 2022 by The Marco Polo Hotel Dubai, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to share your review.We are delighted to note that you had a pleasant stay with us.We look forward to welcoming you once again and continuing to meet your expectations. Warm regards, The Marco Polo Hotel Dubai
