Ratings based on 196 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Staff useless - bed bugs during my stay - managers didn't believe me.
Large room but everything else poor. Breakfast terrible and pool is pointless.
Much better when it was The Address.
Comment from Hotel Management
17 Apr 2024 by Sity Nurhayati - Management Office, Hotel Management
Dear Darren,Marhaba from Kempinski The Boulevard Dubai. Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay and for any inconvenience caused.Please rest assured that the cleanliness and safety of our guests are of utmost importance to us, and we take all reports of bugs seriously. Upon receiving your feedback, we took immediate action and engaged our pest control team to thoroughly inspect the room. However, no signs of bedbugs were found.We understand your concerns and regret any frustration you may have experienced. We offered different alternatives, including moving to different rooms however it was declined. Since you preferred relocation to another hotel, we managed to arrange it accordingly. Despite the room being on Do Not Disturb sign for most of the days, we made every effort to accommodate your preferences for room cleaning based on your preferred time.Regarding your comments about our staff, breakfast, and pool facilities, we will address these issues with our team to ensure that we are providing the high-quality service and amenities our guests expect.We appreciate your feedback, as it helps us identify areas for improvement and better serve our guests in the future. Best Regards, Sity NurhayatiManagement Office
by A verified traveler
Posted 31 Jan 2024
Terrible
Comment from Hotel Management
2 Feb 2024 by Sity Nurhayati, Hotel Management
Dear Saleh,Marhaba from Kempinski The Boulevard Dubai.We regret to inform you that, at present, we are unable to locate your reservation within our system. Your satisfaction is our utmost priority, and we would appreciate the opportunity to address and resolve any concerns you may have.If you could please provide us with additional details or specifics regarding your reservation, or share any concerns you may have encountered, it would assist us greatly in investigating and rectifying the situation promptly.Looking forward to welcome you at Kempinski The Boulevard Dubai Sity NurhayatiManagement Office
by A verified traveler
Posted 30 Jan 2024
i like this hotel
Comment from Hotel Management
1 Feb 2024 by Sity Nurhayati - Management Office, Hotel Management
Dear Marwan, Marhaba from Kempinski The Boulevard Dubai.Thank you for taking time in reviewing us here in this platform Really appreciate the perfect score as reflection from your recent visit to our hotel. We look forward to welcoming you back soon in the near future. Best regards,Sity Nurhayati Management Office
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Sity Nurhayati - Management Office, Hotel Management
Dear Manal. Marhaba from Kempinski The Boulevard DubaiWe are very happy to receive your comment and thank you for giving us a perfect score as reflection of your recent visit in our hotel. Looking forward to welcoming you back at our hotel. Best regards,
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Sity Nurhayati, Hotel Management
Dear Aziz,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us.Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service. We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
by A verified traveler
Posted 9 Jan 2024
I paid for a one bed residence with kitchen but when I arrived I was told the hotel had changed from Address to Kempinski & they only had rooms not residences. Very disappointed that I wasn’t notified. If I knew I would have booked somewhere else. A kitchen is important for me as I’m diabetic and can’t eat certain foods.
Will not be staying here again
Comment from Hotel Management
12 Jan 2024 by Sity Nurhayati, Hotel Management
Dear Zubiah,Marhaba from Kempinski The Boulevard Dubai.I extend my sincere apologies for the inconvenience you encountered during your recent stay at our hotel, now Kempinski The Boulevard Dubai. Please be informed that our culinary team is adept at catering to various dietary requirements and preferences. They can curate meals to meet your specific needs, ensuring a comfortable and enjoyable dining experience for all our guests.We hope to have the privilege of welcoming you back to Kempinski The Boulevard Dubai, where we are committed to creating a memorable and seamless experience for our guests.Kind Regards,Sity Nurhayati Management Office
by A verified traveler
Posted 17 Dec 2023
Comment from Hotel Management
17 Dec 2023 by Gopi Joghee, Hotel Management
Dear Irum,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
by A verified traveler
Posted 17 Dec 2023 on Hotels
Yasmina was amazing
Comment from Hotel Management
17 Dec 2023 by Gopi Joghee, Hotel Management
Dear Yasmina,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
by A verified traveler
Posted 23 Nov 2023
.
Comment from Hotel Management
27 Nov 2023 by Gopi Joghee, Hotel Management
Dear Efroyim,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
by A verified traveler
Posted 22 Nov 2023 on Orbitz
I loved the location and the staff were great.
Comment from Hotel Management
27 Nov 2023 by Gopi Joghee, Hotel Management
Dear Antonia,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
