Ratings based on 260 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 15 Apr 2024
One of the best stays in Dubai.
Comment from Hotel Management
20 Apr 2024 by Magdy, Hotel Management
Dear Mr. Sanchan, Thank you very much for sharing your valuable feedback on Expedia. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
by A verified traveler from Birmingham
Posted 25 Feb 2024
Outstanding property, location, services, and facilities
Comment from Hotel Management
26 Feb 2024 by Hani Selim , Hotel Management
Dear Dr.Tamer, Thank you very much for sharing your valuable feedback on Expedia. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
by A verified traveler
Posted 22 Feb 2024
We were staying on the ocean side which was a bit noisy. But overall had a great stay. Beach and pool were very nice with an awesome view of Dubai skyline. Breakfast was very good. It was nice to have a kitchen and washing machine in the room.
Comment from Hotel Management
26 Feb 2024 by Hani Selim , Hotel Management
Dear Ms.Magali, Thank you very much for sharing your valuable feedback on Expedia. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
by A verified traveler
Good stay
Posted 4 Sep 2023 on HotelsIt was a great stay, we were very happy! The only topic was that there was too much noise in the morning from the room above us, especially from chairs that were moved. Would make sense to equip the furniture with noise reducing pads.
Regards Kai
Comment from Hotel Management
7 Sep 2023 by Hani Selim , Hotel Management
Dear Mr. Kai, Thank you for sharing this review on hotels.com. First and foremost, I do apologize for any inconvenience you had. As we are constantly striving to improve our service levels, your feedback is of the utmost importance to us and we do act on all suggestions and comments. My team is at your service and please do not hesitate to let me know if there is anything we can do to make a future stay more comfortable. Kind Regards, Hani Selim General Manager
by A verified traveler
Posted 12 Aug 2023
The service and attention to detail was excellent. The breakfast buffet was superb
Comment from Hotel Management
15 Aug 2023 by Hani Selim , Hotel Management
Dear Mr. Niall, Thank you very much for taking the time to share a review of your experience at Kempinski Hotel and Residences Palm Jumeirah. I am glad to learn that you had an overall enjoyable stay and would like to thank you particularly for sharing the comments on Expedia. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
by A verified traveler
Posted 19 Jul 2023
Everything was excellent. The staff was very professional and hospitable.
Comment from Hotel Management
23 Jul 2023 by Magdy, Hotel Management
Thank you very much for sharing your valuable feedback. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards
by A verified traveler
Posted 2 Jul 2023
Staff are super friendly,, best hotel in dubai
Comment from Hotel Management
3 Jul 2023 by Magdy, Hotel Management
Thank you very much for sharing your valuable feedback. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards
by A verified traveler
Posted 23 Jun 2023 on Hotels
Leftovers of the previous occupants were found in washroom. Cleaniness needs to be improved
Comment from Hotel Management
25 Jun 2023 by Magdy, Hotel Management
Dear Mr. Ali, Thank you for your review, and sorry to hear that. We will consider this review as an area of concern to improve and enhance our luxury and personalized services Thank you Magdy
by A verified traveler
Posted 1 Jun 2023
It was good experience
Comment from Hotel Management
2 Jun 2023 by Magdy, Hotel Management
Thank you very much for sharing your valuable feedback. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards
