Ratings based on 851 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Great everything
Comment from Hotel Management
12 Jun 2024 by Maryam, Hotel Management
Dear Greogory, Greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards, Maryam AlFardan Leading Quality Manager Burj Al Arab
by A verified traveler from Sacramento
Posted 8 Jun 2024
Very nice hotel to stay
Comment from Hotel Management
12 Jun 2024 by Maryam, Hotel Management
Dear Lue, Greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards, Maryam AlFardan Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 31 May 2024
Very nice hotel definately above average i Dubai
Comment from Hotel Management
12 Jun 2024 by Maryam, Hotel Management
Dear Kenneth, Greetings from Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us. We are delighted to hear that you had a wonderful experience. I look forward to sharing your kind words with the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards, Maryam AlFardan Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
31 May 2024 by Maryam, Hotel Management
Dear Rusheeth,Warm greetings from Jumeirah Burj Al Arab! Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.Thank you for Choosing Jumeirah Burj Al Arab. My colleagues and I look forward to welcoming you back again in the future.Kind Regards,Maryam AlFardanLeading Quality Manager
by A verified traveler
Posted 22 Mar 2024
The rooms are incredible. It has been the best hotel i have stayed at.
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Remy,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 5 Mar 2024
Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach.
Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.
Comment from Hotel Management
6 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Christopher,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab
by A verified traveler from Cantley
Posted 5 Mar 2024
Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work
Comment from Hotel Management
11 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Mark,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 4 Mar 2024
Hospitality was very good.
Comment from Hotel Management
5 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Ju Yeon,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj AL Arab
by A verified traveler from cerritos
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Jun,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Dhaniany,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
