Ratings based on 367 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2024
Exceptionally overpriced and overcrowded - just an upmarket charter resort.
We visited as a couple in February 2024, on our babymoon looking forward to a relaxing stay experiencing the finest 5-star hospitality from the Jumeirah group.
Sadly, we experienced the complete opposite.
We paid $950 / night, room-only - excluding breakfast. Having stayed at multiple high-end 5-star resorts globally, we are comfortable paying high rates for a luxury and premium experience. Sadly this hotel is neither, the price point is outrageous.
If you are a couple - this is not a couples resort - it is an overcrowded family resort where they pack you in - do not consider if you are looking for a relaxing holiday.
Before arriving, we stayed nearby at The One & Only The Palm. For that we paid less - $870 / night including breakfast. The difference between that experience and this one was night and day. The Kerzner group (One & Onlys owners) put Jumeirah to shame on every single metric. We went from having an experience we wanted to tell all our friends about to one that we wanted to leave having felt completely miss-sold.
If it is a relaxing luxury stay you are after, avoid. This ticks neither box.
Comment from Hotel Management
7 Mar 2024 by Yousef Haider - Operations Manager , Hotel Management
Dear Giles, Thank you for your feedback in relation to your stay. Your feedback was shared during your stay with both myself and another senior colleagues. I am sorry that you were not satisfied with your stay and that the experience in your previous hotel was more suited to your expectations. I am also sorry if the steps we took to make you feel like you received better value for money did not make up for the gap in your expectations. Each guest has their own preferences and I am sorry that we were not compatible with yours. I would still advise you that we do have other hotels within the Jumeirah Brand and while Al Naseem is clearly not for you there are opportunities for you to have different experiences in our other properties which you may find more to your liking. While I do not take away from your own perceptions and personal experience we do have many guests who find that Al Naseem does tick their boxes and hence the "overcrowding". We are definitely a busy hotel with high occupancy which does indicate that we are doing something right however comes with its own demands and complications but we do our best to meet the demands on the hotel as well as the luxury standards that we set for ourselves.Once again, I am sorry that you did not have an enjoyable experience while you were here and I am grateful for your feedback which we will review were applicable.
by A verified traveler
Posted 30 Jan 2024
Amazing
Comment from Hotel Management
30 Jan 2024 by Yousef Haider - Operations Manager , Hotel Management
Dear Jimmy,Thank you so much for choosing to stay at Jumeirah Al Naseem and also for taking time out of your day to leave such a fantastic score. I do hope that you will come back and have an even better time with us soon.
by A verified traveler
Posted 20 Dec 2023
5 stars overall. Rock fish staff fantastic at breakfast, Kyoto cocktail bar staff amazing, had to work hard with the restaurant staff.
Annoying when you cannot get a drink in lobby bar because you have to book a table just for a drink in a hotel you are paying to stay, lots of non residents I guess.
Comment from Hotel Management
29 Dec 2023 by Yousef Haider - Operations Manager , Hotel Management
Dear Paul, Thank you for leaving your review and for such a generous score. I take note of your feedback regarding the lobby bar which I agree is unusually busy compared to other hotels. It is a very popular spot for food and drinks, especially on the weekend for both in house guests and external walk ins. I would like to let you know that in future I would recommend Blind Tiger which is our dedicated bar and normally can accommodate walk ins without a reservation. I do hope to see you back at the hotel in the near future and until then, thank you for choosing Al Naseem.
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
19 Dec 2023 by Yousef Haider - Operations Manager , Hotel Management
Dear Tigran, Thank you for choosing to stay at Jumeirah Al Naseem and additionally thank you for sharing your feedback. I am glad that you had a reasonable stay however I am sorry if we fell short in any areas. Our aim is to exceed expectations which it seems did not happen this time.I am always open to any feedback you are able to share which will allow us to focus our energy in any specific areas of improvement. I hope to hear back from you and to see you back at our property in the future. Many Thanks and Warm Regards
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Yousef Haider - Operations Manager , Hotel Management
Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Jumeirah Al Naseem!Warm Regards,
by A verified traveler
Posted 2 Dec 2023
Great hotel
Comment from Hotel Management
5 Dec 2023 by Yousef Haider - Operations Manager , Hotel Management
Thank you for taking the time to leave a positive review. We are very glad to know you were pleased with your overall stay. I would like to thank you also for your generous score and hope to welcome you back to the hotel again in the near future.
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
19 Dec 2023 by Yousef Haider - Operations Manager , Hotel Management
Dear Craig, Thank you for choosing to stay at Jumeirah Al Naseem and additionally thank you for the generous score.I am delighted to learn that you had such an enjoyable stay and we look forward to welcoming you back very soon. Many Thanks and Warm Regards
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
28 Nov 2023 by Yousef, Hotel Management
Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.I would like to thank you also for your generous score.Thank you for choosing Jumeirah Al Naseem!
by A verified traveler
Posted 20 Nov 2023
Nice Hotel helpful and friendly staff rich breakfast!
Comment from Hotel Management
28 Nov 2023 by Yousef, Hotel Management
Thank you for taking the time to leave a review. We are very glad to know you were pleased with your stay. We look forward to hosting your stay once again and continuing to meet your expectations.I would like to thank you also for your generous score.Thank you for choosing Jumeirah Al Naseem!
by A verified traveler
Posted 7 Nov 2023
Everything Thanks perfect
Comment from Hotel Management
7 Nov 2023 by Yousef Haider - Operations Manager , Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any further questions or concerns. Thank you for choosing Jumeirah Al Naseem! Warm Regards,Yousef HaiderOperations Manager
