Ratings based on 714 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024
I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign.
While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Suk Jae,Many thanks for your top rating and we cannot wait to welcoming back to JA The Resort!Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 11 Jan 2024
Property was clean and beautiful grounds but no music or any form of entertainment
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness of our property and the beauty of our grounds.We also acknowledge your feedback regarding the absence of music or entertainment during your stay. We understand that entertainment plays a crucial role in enhancing the overall guest experience, and we apologize for any disappointment this may have caused.Your comments are valuable to us, and we will certainly review our current offerings to ensure that we provide a more vibrant and enjoyable atmosphere for our guests in the future. We appreciate your constructive feedback, as it helps us identify areas for improvement.We look forward to the possibility of welcoming you back and providing you with an even more delightful experience.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Irfaan,Thank you for the valuable rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
27 Jan 2024 by Murad Ahmed - Resident Manager, Hotel Management
Dear Emma,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort
by A verified traveler
Posted 26 Sep 2023
Staff are wonderful, Mani at the pool bar, Adkil at Vasco de gama and all staff in the sports bar ans restaurants. Plenty of options for pools, lots of sun beds and the resort is very clean. Unfortunate to have the building work going on, would have been better doing this in the summer with kess oeople around.
Comment from Hotel Management
28 Sep 2023 by Murad Ahmed - Cluster Executive Assistant Manager, Hotel Management
Dear Simon,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort
by A verified traveler
Posted 18 Sep 2023
Property clean easy access to swimming pools and beach. Staff very friendly and corteous.
Comment from Hotel Management
22 Sep 2023 by Murad Ahmed - Cluster Executive Assistant Manager, Hotel Management
Dear Angelo,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad Ahmed Cluster Executive Assistant ManagerJA The Resort
by A verified traveler
Posted 26 Aug 2023 on Hotels
It was a nice 2 days as a family we spent at the hotel.
One room was not ready at the time of check in which is first time i’m facing this issue.
But overall it was good.
Comment from Hotel Management
30 Aug 2023 by Murad Ahmed - Cluster Executive Assistant Manager, Hotel Management
Dear Yazan,Many thanks for sharing your valuable review, following your stay at JA Beach Hotel.Please rest assured we have well noted your remarks and already communicated with the respective department for their attention.We trust to have the pleasure to welcoming you back and show you how much more our resort has to offer.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort
by A verified traveler
Posted 8 Aug 2023
It was a nice weekend away with all the relaxing I could muster
Comment from Hotel Management
16 Aug 2023 by Murad Ahmed / Cluster Executive Assistant Manager, Hotel Management
Dear Randall, Thank you for your lovely review! It definitely makes us happy to know that you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort
by A verified traveler from Surrey
Posted 10 Jul 2023
Comment from Hotel Management
16 Aug 2023 by Murad Ahmed / Cluster Executive Assistant Manager, Hotel Management
Dear Matthew, Thank you for sharing your ratings with us. We are delighted to know that you enjoyed your experience with us, and we hope to have the opportunity to welcome you back soon Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort
