Ratings based on 589 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Staff show poor hospitality and rude
Comment from Hotel Management
16 Apr 2024 by DXBIC, Hotel Management
Dear Valued Guest,Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.Should your travels take you back to Dubai and plans to visit our hotel again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Sincerely,The Management
by A verified traveler
Posted 26 Mar 2024
We got the end room on 1st floor. The fridge didn't work (didn't cool ) and shower head kept sliding down so it was hard to take a shower. Overall the breakfast was fabulous and really really good. Lots of options and the best part of our stay. The staff were friendly.
Comment from Hotel Management
16 Apr 2024 by DXBIC, Hotel Management
Dear Valued Guest,Thank you so much for your review of our hotel. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our improving level of service.Sincerely,The Management
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by The Management, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel.We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again.Sincerely,The Management
by A verified traveler
Posted 21 Jan 2024
The carpet in the room must be replaced cuz it is very old and dirty
Comment from Hotel Management
22 Jan 2024 by The Management, Hotel Management
Dear Valued Guest,Thank you very much for taking the time to share your review on your recent stay.We pay attention to all comments we receive and work on points highlighted by our guests. Your detailed feedback is indeed very helpful, and we will look into them accordingly.At the same time, We are glad to know the rest of your experience met your expectations.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future.Sincerely,The Management
by A verified traveler
Posted 18 Jan 2024
Changed my room due to rooftop music, and the new room has sounds coming from electric breakers which were not fixed after raising the issue twice accross 2 days !
Comment from Hotel Management
22 Jan 2024 by The Management, Hotel Management
Dear Valued Guest,Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.Should your travels take you back to Dubai and plans to visit our hotel again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Sincerely,The Management
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by DXBIC, Hotel Management
Dear Valued guest, It was indeed a pleasure to have you as our guest and I am happy that you enjoyed your stay with us. I look forward to welcoming you back in the near future.Sincerely,The Management
by A verified traveler
Khaja
Posted 2 Jan 2024 on HotelsEverything was perfect thank to khaja and shhaaz
Comment from Hotel Management
16 Jan 2024 by DXBIC, Hotel Management
Dear Valued Guest,We thank you for giving Holiday Inn Express Dubai Internet City an excellent rating. We do take pride in caring to our guest's needs the best way we can. We are looking forward for your next visit in our hotel.Sincerely,The Management
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
30 Dec 2023 by The Management, Hotel Management
Dear Valued Guest,Thank you so much for your wonderful rating of our hotel, it’s something our staff takes great pride in so we value your feedback.We hope you will visit us again.Sincerely,
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
12 Dec 2023 by DXBIC, Hotel Management
Dear Valued Guest,Thank you for the excellent rating & feedback about your most recent visit at Holiday Inn Express DUBAI - INTERNET CITY. We are so glad to see that you enjoyed your stay with us.We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again.Sincerely,The Management
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by DXBIC, Hotel Management
Dear Valued Guest,Thank you for choosing us for your previous stay and for taking time to rate our hotel.We are looking forward in welcoming you back to our hotel.Sincerely,The Management
