Ratings based on 266 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2024
Delicious breakfast buffet, comfy beds, closes located to the Burj and Dubai mall
Comment from Hotel Management
3 Mar 2024 by Mohamed Hassan, Hotel Management
Dear KatherineThank you for your wonderful review! We are thrilled to hear you enjoyed our delicious breakfast buffet and found our beds comfortable. It's great to know our close proximity to the Burj Khalifa and Dubai Mall added value to your stay. We hope to welcome you back soon!Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Mohamed Hassan, Hotel Management
Dear Alia, Thank you for choosing Grand Millennium Business Bay Hotel and for taking the time to rate your experience with us. We do sincerely appreciate your positive feedback and looking forward to welcoming you again.Best regards, Mohamed HassanFront Office Manager
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Mohamed Hassan, Hotel Management
Dear Jose,Thank you for choosing Grand Millennium Business Bay Hotel and for taking the time to rate your experience with us. We do sincerely appreciate your positive feedback and looking forward to welcoming you again.Best regards, Mohamed HassanFront Office Manager
by A verified traveler
Posted 12 Feb 2024
Professional staff with great customer service with good communication skills and smile 😃.
Comment from Hotel Management
13 Feb 2024 by Mohamed Hassan, Hotel Management
Dear Paul,Thank you for taking the time to leave such a positive review! We are thrilled to hear that you were impressed with the professionalism of our staff, their excellent customer service, and their effective communication skills. It's especially rewarding to know that their welcoming smiles made a difference in your experience. We look forward to welcoming you back in the future. Thank you again for your kind words!Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 10 Feb 2024
Very nice staff
Super cleanness room
Comment from Hotel Management
11 Feb 2024 by Mohamed Hassan, Hotel Management
Dear Jose,Thank you for your kind words! We are delighted to hear you appreciated our friendly staff and clean rooms. Your satisfaction is our top priority. Looking forward to your next visit!Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Mohamed Hassan, Hotel Management
Dear Pamela,Thank you for choosing Grand Millennium Business Bay Hotel and for taking the time to rate your experience with us. We do sincerely appreciate your positive feedback and looking forward to welcoming you again.Best regards, Mohamed HassanFront Office Manager
by A verified traveler
Posted 26 Jan 2024
Everything was perfect
Comment from Hotel Management
28 Jan 2024 by Mohamed Hassan, Hotel Management
Dear Nader,Thank you so much for your wonderful review! We are thrilled to hear that everything was perfect during your stay. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to welcoming you back in the future!Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 24 Jan 2024
Great place to go with excellent services. As long as you have a car, you are all set for a great experience
Comment from Hotel Management
24 Jan 2024 by Mohamed Hassan, Hotel Management
Dear Kevin,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had a great experience at our hotel and that our services met your expectations. We understand the importance of convenient transportation, and we are pleased to know that having a car contributed to your overall satisfaction.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 23 Jan 2024
The hotel room was very clean and well appointed. The bed was very comfortable. The hotel staff was inept, and very unhelpful. Hotel concierge confirmed my NYE reservation as Asia Asia (the on-site reservation) only to last minute inform me of some ridiculous minimum spend requirement that was not previously mentioned to me within 24 hours of NYE so that I was unable to make a reservation elsewhere. At one point, the valet attendant suggested that I walk close to 2 miles, alone, at night because "getting a taxi would be difficult." The area around the hotel is nothing special. It's not really walking distance to anything of note. It would be better to stay in downtown Dubai or Palm Jumeriah. I stayed here thinking it would give me easy walking access to the Burj Khalifa for NYE, but I was mistaken. I regret staying at this property.
Comment from Hotel Management
24 Jan 2024 by Mohamed Hassan, Hotel Management
Dear Tiffany,Thank you for sharing your feedback. We appreciate your positive comments about the room but regret the issues you faced with staff and the New Year's Eve reservation. On the other hand, we apologize for any inconvenience caused by the last-minute information and the suggestion to walk alone at night. We are investigating these matters and will take steps to prevent similar occurrences. Regarding the location, we understand your concerns and will use your feedback for improvement. We value your input and hope you will consider giving us another opportunity to exceed your expectations.Best regards,Mohamed HassanFront Office Manager
by A verified traveler
Posted 14 Jan 2024
Was my first time in Dubai and this hotel was really great! Came on a girls trip with my friend and we felt very safe and super accommodated. All the staff were super friendly, nice, accommodating, and overall just a great vibe. We had an issue with our first room and after telling the hotel, they immediately upgraded our room to a bigger suite (free of charge) and were super kind about the situation. This place was also super affordable and within our budget (We stayed 11 nights) Free breakfast came with our room as we added that to our package. I can’t say enough nice things about the workers and overall experience there. Even the staff outside would greet us back every time, open our car doors, made sure we were good with our taxis, and always smiling. I would 10/10 recommend.
Comment from Hotel Management
15 Jan 2024 by Mohamed Hassan, Hotel Management
Dear Lindsey Michelle,Thank you for sharing your wonderful experience! We are thrilled to hear that your first visit to Dubai was made special by your stay with us.Apologies for any inconvenience with your initial room, and we are glad our team promptly upgraded you to a larger suite at no extra cost, ensuring your satisfaction.Your kind words about our friendly and attentive staff are truly appreciated. We are pleased to know you enjoyed the affordable rates and complimentary breakfast, reflecting our commitment to excellent and budget-friendly experiences.It was our pleasure hosting you, and we look forward to welcoming you back whenever your travels bring you to Dubai again. Thank you for the glowing 10/10 recommendation!Warm regards,Kind regards,Mohamed HassanFront Office Manager
