Ratings based on 549 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Staff should treat all customers equally regardless of age or race.
Comment from Hotel Management
22 May 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Omar,Greetings from Grand Excelsior Hotel Al Barsha!We appreciate your feedback and take it seriously. At our hotel, we are committed to providing exceptional service to all our guests, regardless of age, race, or any other factor. We apologize if you felt otherwise during your stay. Rest assured, we will address this matter with our staff to ensure that every guest receives the respect and attention they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Realyn,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for choosing our hotel for your recent stay and for taking the time to rate us with 4 stars.We appreciate your feedback, and we are always working to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a 5-star experience.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 23 Mar 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Management, Hotel Management
Dear Valued Guest, Greetings from Grand Excelsior Hotel Al Barsha! Thank you for sharing your feedback further to your recent stay with us. Our sincerest apologies for the inconveniences you have encountered during your stay. We hope to have another opportunity to welcome you again and provide you with better service in the future.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 23 Mar 2024 on Hotels
Housekeeping staff is excellent and approachable very good men i can recommend them to give a salary increase coz they are the nicest men and very polite and kind
Comment from Hotel Management
3 Apr 2024 by Management, Hotel Management
Dear Faith C,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for taking the time to share your review and for giving us a perfect rating.We are pleased to hear that you had an excellent stay with us. It is indeed our pleasure and honor to serve you.We definitely look forward to welcoming you again on your next visit with us.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler from Jeddah
Posted 11 Mar 2024
The rooms are big and clean. The service is poor. I waited for a long time to get an iron and ironboard.
Comment from Hotel Management
13 Mar 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Hassan,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our spacious and clean rooms, and we apologize for any inconvenience you experienced with our service.We regret the delay you encountered in obtaining an iron and ironing board. Your experience does not align with our commitment to providing prompt and efficient service to our guests. Please be assured that we take your feedback seriously, and we will address this matter with our team to ensure improvements are made.We appreciate your understanding and hope that this isolated incident does not overshadow your overall impression of our hotel. We value your patronage and hope to have the opportunity to better serve you in the future.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
21 Feb 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Omar,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for choosing our hotel for your recent stay and for taking the time to rate us with 4 stars.We appreciate your feedback, and we are always working to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a 5-star experience.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Irene,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for sharing such an awesome review and for giving us a perfect rating.We are truly glad to know that your overall experience was up to your expectations. We really do take pride in catering to our guest's needs the best way we can.Thank you once again for having stayed with us and we definitely look forward to welcoming you again soon.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 5 Jan 2024
not bad
Comment from Hotel Management
9 Jan 2024 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Halimulati, Greetings from Grand Excelsior Hotel Al Barsha!Thank you for sharing your feedback further to your recent stay with us.We look forward to welcoming you again in the future.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 19 Dec 2023 on Hotels
The hotel was convenient to the Emirates Mall and Metro, good restaurants. Only complaint is they allow smoking in the bar
Comment from Hotel Management
20 Dec 2023 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Espen,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for choosing to stay with us and taking the time to share your feedback. We're thrilled to hear that our hotel's proximity to the Emirates Mall and the Metro, along with the nearby dining options, added convenience to your stay.We genuinely value your feedback regarding the smoking policy in our bar area. Rest assured, we continuously review our policies to ensure a comfortable environment for all our guests. Your comments will be taken into serious consideration as we strive to enhance our guests' experiences.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the near future.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Management, Grand Excelsior Hotel Al Barsha, Hotel Management
Dear Ian,Greetings from Grand Excelsior Hotel Al Barsha!Thank you for taking the time to rate your experience. We greatly appreciate your feedback and are thrilled to see that you have given us a perfect rating. Your satisfaction is our top priority, and we are pleased to have met your expectations.We hope to have the pleasure of welcoming you back in the near future for another excellent stay.Sincerely,ManagementGrand Excelsior Hotel Al Barsha
