Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
The staff was attentive and helpful. Free breakfast and clean hotel.
Comment from Hotel Management
24 Apr 2024 by Ahmed, Hotel Management
Dear Mozlifa,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Ahmed Al-Esawy Assistant Front Office Manager, Hotel Management
Dear Ms. Sherry,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler from Knoxville
Posted 18 Apr 2024
I love staying here when I need a place in Dubai! I am booked again with them next week!
Comment from Hotel Management
18 Apr 2024 by Ahmed Al-EsawyAssistant Front Office Manager, Hotel Management
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler from Knoxville
Posted 14 Apr 2024
The staff, from the front desk to the cleanng people, is excellent!
Comment from Hotel Management
14 Apr 2024 by Ahmed Al-Esawy Assistant Front Office Manager, Hotel Management
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler from Knoxville
Posted 12 Apr 2024
The staff is wonderful! They really take care of you!
Comment from Hotel Management
12 Apr 2024 by Ahmed Al-Esawy Assistant Front Office Manage, Hotel Management
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler
Posted 7 Apr 2024
The place was amazing, great connectivity.
Comment from Hotel Management
7 Apr 2024 by Ahmed, Hotel Management
Dear Mr. Pahul,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback on the Guest Satisfaction Survey.Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's truly rewarding to hear that we succeeded in making your stay special.If there is anything specific that stood out during your stay or if you have any suggestions on how we can make future visits even more enjoyable, we would love to hear from you.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler from Knoxville
Posted 6 Apr 2024
The maid on 6th floor. Kamalih, did an excellent job having my room ready early each day!
Comment from Hotel Management
7 Apr 2024 by FPBD, Hotel Management
Dear Valued Guest,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler from Knoxville
Posted 31 Mar 2024
This hotel is a hidden secret in Dubai.
Great rooms, Fabulous staff!
Comment from Hotel Management
1 Apr 2024 by Ahmed, Hotel Management
Dear Mr. Thomas,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback.Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler
Posted 29 Feb 2024
Had a good stay! Food was good & the staff were courteous!
Comment from Hotel Management
1 Mar 2024 by DXBDF, Hotel Management
Dear Padma,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding.Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
by A verified traveler
Posted 22 Feb 2024
Overall not worth the money I spent
Comment from Hotel Management
23 Feb 2024 by Ahmed Al-Esawy, Hotel Management
Dear Vipin,Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your survey suggests that we were unable to meet your expectations entirely which caused low ratings, please accept my sincere apologies for that.I understand you must be having a busy schedule, however, if I may ask, is there anything we could do better to enhance your experience? Your comments are extremely valuable and it will definitely help us improving in highlighted areas. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Ahmed Al-EsawyAssistant Front Office Manager
