Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Amazing hotel,
Amazing staff.
Highly recommend will definitely go back
Comment from Hotel Management
1 May 2024 by Fairmont The Palm, Hotel Management
Dear Sadah, Thank you for your kind words! We are delighted to hear that you enjoyed our amazing hotel and staff. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.
by A verified traveler
Posted 28 Apr 2024
Very nice
Comment from Hotel Management
29 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Felicia, Thank you for your kind words. We are delighted to hear that you had a very nice experience with us. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.
by A verified traveler
Posted 26 Apr 2024
Great Service
Comment from Hotel Management
26 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Abdullah Ben, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm
by A verified traveler
Posted 24 Apr 2024
Does not live up to 5 star standard, been to this hotel multiple times and the same outdoor area seems to be under construction. They checked us in late, no compensation offered.
Comment from Hotel Management
25 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Sophie, we sincerely apologize for the inconvenience you faced during your recent stay. We are committed to ensuring our outdoor areas meet the highest standards. Rest assured, we will address the check-in issue internally. Thank you for your feedback. Best regards, Fairmont The Palm.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Kemal , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Unfortunately, the hotel does not provide any drinks whatsover [not even tap water] at lunch or dinner, despite being on a half-board basis. You are also forbidden from bringing your own drink to lunch or dinner, even water from your room, which is supplied by the hotel. This is clearly to extort more money from guests and was quite bizzare and unwelcome to not even be allowed tap water. The large carpet/mat under the beds in the room was stained, and caused my wife's allergies to flare. There were a few stains on other room furnishings, a couple of cracks in the bathroom sink, one of the bathrobes and 2 towels had frayed. There were holes in one of the pillow cases. The room and corridor smelled nice. This was supposedly an upgraded room on the 9th floor [fairmont gold]. I was not impressed. The staff were friendly and approachable. The breakfast was average, with a decent variety of food, but the same each day with very minor changes such as beef instead of chicken sausages one day vs the other, or raspberry crossaint one day and pistachio the next. There were tiny flies/gnats around the pastries, and mosquitoes in the breakfast area, as well as 4 mosquitoes in my room. I killed a cockroach which was under the table in the outdoor seating at the seagrill restaurant. The beach was disappointing. The 'sand' was actually just millions of tiny/crushed sea shells. It is impossible to make anything with a bucket and spade on the beach. The pools and kids area were nice. 6/10
Comment from Hotel Management
18 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Graeme, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the beverage policy during meals. As per our hotel policy, outside food and beverages are not permitted in the dining areas. We will review the clarity of this policy to ensure a better understanding for our guests. Regarding the cleanliness issues in your room, we are truly sorry for the oversight. Our housekeeping team will be addressing the stained carpet, furnishings, and other maintenance concerns immediately. We appreciate your kind comments about our friendly staff and the breakfast variety. We will work on enhancing the breakfast rotation to offer more diverse options. We are also addressing the pest issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Fairmont The Palm
by A verified traveler
Posted 16 Apr 2024
The main issue we had was that the service was incredibly slow. The food was amazing but it took over 30 mins to receive what you ask. If you want a spoon you’d wait a very long time.
The bedsheets had a really weird smell and that was nice. But otherwise the room was clean.
The towel service was a nightmare. We had to wait hours almost every day to get a towel. There’s not enough seats for the pool or beach and even though you’re not allowed to pre book the seats. People lay their towels and book to save seats. It was poorly managed.
Overall the stay was great but service quality was not what it was supposed to be. We didn’t receive the service you pay for when staying at the Fairmont. Check-in was incredibly slow. Almost an hour until we were able to talk to someone and the room was not ready even through we arrived just a little after 3pm which was when the room was supposed to be ready.
Comment from Hotel Management
18 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Julide Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced in service, especially during check-in and with the towel service. Ensuring prompt and efficient service is a top priority, and we regret if we fell short during your stay. Please be assured that your comments will be shared with the relevant teams for further improvement. Regarding the issue with the bedsheets, we appreciate your feedback and will look into this matter promptly. At Fairmont The Palm, we strive to provide a seamless experience, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back for a more positive experience. Warm regards, Fairmont The Palm
by A verified traveler
Posted 16 Apr 2024
Property was noisy and could do with a main bar/entertainment
Comment from Hotel Management
18 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Grant, We apologize for the noise experienced during your stay. We appreciate your feedback regarding the need for a main bar/entertainment. Your comments will be shared with the relevant team. Thank you for bringing this to our attention. Best regards, Fairmont The Palm
by A verified traveler
Posted 11 Apr 2024
Friendly, high level and perfect location
Comment from Hotel Management
18 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Hasney, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Fairmont The Palm, Hotel Management
Dear Adam-Bilal, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.
