Ratings based on 694 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great and helpful staff, especially Ancilia, Julie and Rose with whom we were interacting most of the time. We had a very pleasant stay thanks to them and they were honestly the kindest and most reliable staff members, keeping an extremely high standard.
The hotel is nice and clean, rooms are spacious, swimming pool area is quite nice and downstairs bar has pool table, food and drinks.
Comment from Hotel Management
17 Jun 2024 by Elite Byblos Management, Hotel Management
Dear Ms. Hanna,Thank you for staying with Elite Byblos hotel and giving your valuable feed back. Your feed back help us to improve our services, It's good to hear that you have enjoyed your stay and our staff made your stay comfortable.Looking forward to welcome you in future.
by A verified traveler
Posted 5 Jun 2024
Nice
Comment from Hotel Management
11 Jun 2024 by Elite Byblos Management, Hotel Management
Dear Mr. Sam,Thank you for staying with Elite Byblos hotel and giving your valuable feed back. It's good to hear that you have enjoyed your stay and we made your stay comfortable.Looking forward to welcome you in future.
by A verified traveler
Posted 16 May 2024
We loved our stay. Handy to the Mall of the Emirates to catch buses and tourist connections from. Staff were friendly and helpful. Breakfast was brilliant.
Comment from Hotel Management
16 May 2024 by Elite Byblos Management, Hotel Management
Dear Mr. Andrew, Greetings from Elite Byblos Hotel! We appreciate your effort giving us a review rating. Your positive response is highly appreciated. We are looking forward to welcome you once again here in Elite Byblos Hotel.
by A verified traveler
Posted 4 May 2024
Pros:
Comfortable
Friendly & helpful staff (mostly)
Affordable
Food is decent & relatively well-priced
Free water
Clean hotel, nice pool
Cons:
Internet is terrible!
Soda & other drinks way overpriced. Go down the street to the local markets for drinks.
Our room lights randomly turning on while trying to sleep.
TV only local content, no way to connect to YouTube, Netflix, etc. HDMI cable did not work with TV.
If it rains, huge puddles out front prevent travel.
Loud thumping music and kids screaming until 2-3am EVERY night.
Laundry service fees are ridiculous! We stayed 20 days and needed laundry done. A small bag, not even a full load of laundry, would have cost us over $80 USD. Laundry service was rude.
Fridge needs replacement, barely cold, food spoils, leaking water from who knows where.
Sink drain in our room was broken and would fall off every time you ran water, couldn’t be closed.
Had to ask staff for many things that should have been part of the room cleaning (e.g., clean glasses, toilet paper), and sometimes had to ask for the same thing multiple times.
Says 5 star. I’m curious: Out of how many stars? I’m not sure if the rating is like US, but I have stayed at better hotels rated 3 stars.
Tile around pool is VERY slippery. Be careful!!!! My husband, my son, and I ALL almost fell.
Comment from Hotel Management
8 May 2024 by Elite Byblos Management, Hotel Management
Dear Ms. Candy,Thank you for sparing us sometime to share your experience with us. It was indeed a great pleasure to have been a service to you. On the other hand, we would like to sincerely apologize for the inconvenience you have experienced. Please rest assured that we have addressed your concern to the respective department for corrective measure. We promise that you will see the improvements during your next stay with us. We hope to welcome you again in the near future.
by A verified traveler
Posted 10 Apr 2024
Excellent service in this clean, modern, well-located hotel.
Comment from Hotel Management
13 Apr 2024 by Elite Byblos Management, Hotel Management
Dear Ms. Kathryn,Thank you for staying with Elite Byblos hotel and giving your valuable feed back. It's good to hear that you have enjoyed your stay and we made your stay comfortable.Looking forward to welcome you in future.
by A verified traveler from LONDON
Posted 6 Apr 2024
It was ok
Comment from Hotel Management
8 Apr 2024 by Elite Byblos Management, Hotel Management
Dear Ms. Bina,Thank you for staying with Elite Byblos Hotel and giving some time for your valuable feedback. Your comments helps us to improve our services. Hope you have enjoyed your stay with us.Looking forward to welcome you in Future.
by A verified traveler
Posted 4 Apr 2024
Great place to stay!!
Comment from Hotel Management
4 Apr 2024 by Elite Byblos Management, Hotel Management
Dear Ms. Maria,Thank you for staying with Elite Byblos Hotel and giving your valuable feedback. It's great to know that we meet your expectation and made your stay comfortable. Looking forward to welcome you back in future.
by A verified traveler
Posted 4 Mar 2024 on Hotels
Hotel was a great option. The only point that I’ve found a little strange was the fact that it seemed to me there was a misunderstanding between the reservation I made on Hotels.com and what they had there!
I had breakfast for only one person and we were 4 people as confirmed on the reservation (they solved the issue without any problem)
I had two single beds and again we were 4 people. Again they solved the issue.
Thank you
Comment from Hotel Management
13 Mar 2024 by Elite Byblos Management, Hotel Management
Dear Mr. Alejandro,Thank you for staying with Elite Byblos Hotel and giving your valuable feedback. It's great to know that we meet your expectation and made your stay comfortable. Looking forward to welcome you back.
by A verified traveler
Posted 1 Mar 2024
Staff were helpful
Comment from Hotel Management
3 Mar 2024 by Elite Byblos Management, Hotel Management
Dear Mr. Gibriel,Thank you for choosing Elite Byblos hotel for your stay and giving some valuable time for kind feed back. We love to make our guest stay comfortable and enjoyable.Looking forward to welcome you in future.
by A verified traveler
Posted 29 Feb 2024
Very disappointed, it is touted as a 5 star but at the most it would be a 4*.
Good things: Parking, close to Mall of Emirates
Bad things: dated decor, breakfast limited and disappointing, has a bar/pub on the ground floor which invites drunks and fights, lots of people hanging around lobby, not worth the price
Comment from Hotel Management
3 Mar 2024 by Elite Byblos Management, Hotel Management
Dear Mr. Noor,Thank you for sparing us sometime to share your experience with us. It was indeed a great pleasure to have been a service to you. On the other hand, we would like to sincerely apologize for the inconvenience you have experienced. Please rest assured that we have addressed your concern to the respective department for corrective measure. We promise that you will see the improvements during your next stay with us. We hope to welcome you again in the near future.
