Ratings based on 998 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Loved it
by A verified traveler
Posted 21 Apr 2024
Staff was extremely helpful
by A verified traveler
Posted 24 Feb 2024
Very convenient.
by A verified traveler
Posted 27 Dec 2023
I got to the hotel to check in, they did not have my Expedia number booking reference and they said they don't deal with Expedia.
I talked to the manager and he said he would cancel my hotel if they eventually found my reference number.
They did find my reference number and said they would cancel my hotel, I have not received a credit yet.
I called Expedia and let them know the situation and they said they would follow up with the hotel let me know in seven days, it's been three weeks and I have heard nothing
Could somebody please get back to me and confirm that I'm getting a refund for a hotel I didn't use because the hotel said they did not deal with Expedia and did not have a reference number that I gave them.
Comment from Hotel Management
28 Dec 2023 by Hotel DXB, Hotel Management
Dear Mr. Bradley,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent attempt to check in at Hotel DXB. We understand the frustration you must be feeling, and we sincerely regret any inconvenience caused.Upon receiving your review, we immediately investigated the matter and have escalated the concern with Expedia to expedite the refund process for your unused reservation. We appreciate your patience in this matter, and we assure you that we are actively working towards a resolution.Please rest assured that we take these matters seriously, and we are committed to ensuring that this issue is addressed promptly. We understand the importance of a timely resolution and are working closely with Expedia to facilitate the refund process.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Hotel DXB Customer Service Team
by A verified traveler
Posted 27 Nov 2023
Between flights it is great to sleep and not have to leave the customs area.
by A verified traveler
Posted 15 Oct 2023
by A verified traveler
Posted 2 Oct 2023
by A verified traveler
Posted 16 Jul 2023
Was placed in a room near the restaurant, the noise kept me awake with what sounded like furniture moving. Then people talking early morning as well. Not happy with this stay.
by A verified traveler
Posted 6 Jul 2022
Overall good.
by A verified traveler
Posted 5 Jul 2022
It was quiet in the room figuring we were in the airport.
