Ratings based on 953 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Outstanding
Comment from Hotel Management
26 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear David,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler from Harlingen
Posted 22 Apr 2024
During a recent stay at the Crowne Plaza Festival, my experience was nothing short of exceptional, particularly given an unforeseen weather-related situation. Despite the stress brought on by severe weather conditions, the hotel staff showcased remarkable professionalism and attentiveness that went beyond my expectations.
From the moment the storm began, the Crowne Plaza team sprang into action to ensure all guests felt safe and comfortable. Their proactive measures and efficient handling of the situation minimized disruptions and maintained a calm atmosphere throughout the hotel.
The staff were incredibly accommodating, promptly responding to any concerns and providing regular updates about the weather and services available. Their friendly and composed demeanor made a significant difference in managing the stress of the situation.
Moreover, the hotel's preparedness for such events was evident, which included well-maintained facilities that could withstand the harsh conditions without compromising comfort. The team's effort to maintain high service standards during the crisis was commendable.
I am truly impressed by the professionalism and dedication of the Crowne Plaza Festival staff. Their exceptional service during a challenging time has not only met but exceeded my expectations, making my stay memorable for all the right reasons.
Comment from Hotel Management
23 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear Jesse,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
3 May 2024 by Juliana Khalife Sfair, Hotel Management
Dear Theodore,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
3 May 2024 by Juliana Khalife Sfair, Hotel Management
Dear Ashutosh,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler
Posted 10 Apr 2024
An amazingly located hotel. The facilities the service and the food is superb!! Highly recommended!!
Comment from Hotel Management
11 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear Sahand,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear Jacqueline,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler
Posted 6 Apr 2024
It was very clean and the bed was comfortable, breakfast is highly recommended, mostly very quiet — but if you have a noisy neighbor they can be heard through the connecting door only. The taxi ride is short from the airport though a shuttle is available from T1. The adjacent mall is a short walk away inside and even offers a dental office with excellent service.
Comment from Hotel Management
6 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear Jean,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant center and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms Division
by A verified traveler
Posted 6 Apr 2024
The waterfront view was lovely, the bed was comfortable, and cleanliness was excellent. Breakfast was amazing and staff members throughout the hotel and the adjacent hotel were pleasant and helpful. Walking inside to the mall was a short stroll. In its category, this is a fine hotel for families and excellent to take a few days en route to another destination as its location near the airport is handy. Be aware the shuttle works only for T1. And note too that the “free 10k surrounding area shuttle” no longer operates though taxis arrive soon after a request, which the hotel staff facilitates. Would recommend updating the website about that.
However, would recommend soundproofing of some kind around the connecting doors as screaming could be heard from an adjacent room. Otherwise it was quiet and peaceful. A happy time.
Comment from Hotel Management
8 Apr 2024 by Juliana Khalife Sfair , Hotel Management
Dear Jean, We are extremely grateful for your invaluable feedback. It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests. The constructive feedback is appreciated as well, our Manager on Duty is always available onsite to assist in making certain our guests are comfortable while inhouse. We hope to welcome you back on your next trip to Dubai, and shall ensure to do all we can with regard to the constructive feedback. Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect! Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Juliana Khalife Sfair, Hotel Management
Dear JASKARAN,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at Crowne Plaza Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to one of the Best Crowne Plazas in the world, and to our unique “Festival City” destination, connected to one of the best malls in the city and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Burj Khalifa sunset views, infinity pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Dare to Connect!Regards,Juliana Khalife SfairDirector of Rooms
by A verified traveler
Posted 28 Mar 2024
Very clean and nice staff.Close to airport and mall
Comment from Hotel Management
29 Mar 2024 by Sushant Patil , Hotel Management
Dear Mr.Sandeep, We want to express our sincere gratitude for your recent rating of 5 out of 5 for the Crowne Plaza Festival City Hotel. Your feedback is truly appreciated and motivates us to continue providing exceptional service. Thank you for choosing to stay with us and we look forward to welcoming you back in the future. Best Regards,Sushant Patil The Crowne Plaza Festival City Team
