Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Location and cleanliness is excellent. The staff professionalism is also amazing
by A verified traveler
Posted 6 Mar 2024
An old hotel in need of refurbishment
Comment from Hotel Management
1 Apr 2024 by OG, Hotel Management
Dear Ryan ,Thank you for your feedback. We appreciate your insights . Rest assured, we take guest feedback seriously, and we are continuously working to improve our facilities and services. Your comments will be shared with our management team for further consideration. We hope you will consider staying with us again in the future to experience the positive changes we are implementing. If you have any further comments or suggestions, please do not hesitate to share them with us.Kind regards Carlton Downtown Hotel team
by A verified traveler from Ouagadougou
Posted 24 Feb 2024
i stayed for 4 days. My room was in the 11th floor. even though the room was very clean. There was a very bad smell when you walk through the hallway. turned out there was a room called garbage room from which a very bad smell was spreading. It was like having a dumpster inside the hallway... i talked to the staff and manager twice about this and nothing was done about it. I really dont recommend staying in this hotel.
Comment from Hotel Management
29 Feb 2024 by OG, Hotel Management
Dear Valued Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the unpleasant smell in the hallway near your room on the 11th floor.It is disheartening to hear that despite your efforts to address the issue with our staff and manager, the problem was not resolved promptly. Please accept our sincerest apologies for the lack of immediate action taken to mitigate the situation. Rest assured, we are investigating the matter further to ensure that such incidents are not repeated in the future.We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short of meeting your expectations during your stay. Your feedback is crucial to us as we continuously strive to improve our services and facilities.Once again, we apologize for the inconvenience caused and the negative impact it had on your experience. If there is anything else we can do to address your concerns or if you would like to discuss this matter further, please feel free to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Carlton Downtown Hotel Team
by A verified traveler
Posted 18 Feb 2024
its poor hotel its on average
Comment from Hotel Management
29 Feb 2024 by OG, Hotel Management
Dear Valued Guest ,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We are sorry to hear that your experience did not meet your expectations and that you found our hotel to be on average. Your satisfaction is our top priority, and we take all feedback seriously as we continuously strive to improve our services and facilities.If there are any specific areas where you believe we can make improvements, we would greatly appreciate hearing your suggestions. Your insights are invaluable to us as we work towards enhancing the overall guest experience.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you for choosing to stay with us.Best regards,Carlton Downtown Hotel Team
by A verified traveler from Mira loma
Posted 15 Feb 2024
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
Comment from Hotel Management
15 Feb 2024 by OG, Hotel Management
Dear Maria,Greetings from Carlton Downtown Hotel.Thank you for your perfect review of our hotel.Looking forward to welcoming you back at the hotel.Warm regards,Carlton Downtown Hotel team
by A verified traveler
Posted 5 Feb 2024
Lovely and friendly staff members. Breakfast buffet was delicious and plentiful. Lots of shared communal facilities.
Room service is very efficient and helpful. We enjoyed our stay!
Comment from Hotel Management
9 Feb 2024 by OG, Hotel Management
Dear Guest,Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. Our team is happy to note that you enjoyed our friendly staff and delightful breakfast buffet. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Hotel Team
by A verified traveler from Sudbury
Posted 4 Feb 2024
I recently stayed at the Carlton Downtown and unfortunately, my experience was less than satisfactory. The state of the furniture in the hotel room was disappointing, as many pieces were old and some even appeared to be broken.
Another downside was the lack of dining options at the hotel. To my dismay, all the restaurants were closed, leaving guests with no convenient on-site food and beverage choices.
Furthermore, the overall lighting in the hotel was poor, creating a dreary and unwelcoming atmosphere. This, combined with the old and slow elevator, made navigating the hotel a
My stay at the Carlton downtown was marred by the worn-out furniture, lack of dining options, and the poor lighting and slow elevator. I hope that the hotel management will address these issues to improve the experience for future guests. You would not feel you are in Dubia due to poor quilty.
Comment from Hotel Management
7 Feb 2024 by OG, Hotel Management
Dear Firas ,Thank you for sharing your feedback about your recent stay at Carlton Downtown. We sincerely apologize for the less than satisfactory experience you encountered during your time with us. Your comments are valuable to us as we strive to improve our services and facilities.We regret to hear about your disappointment with the state of the furniture in your room, the lack of dining options, poor lighting, and the slow elevator. Please know that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address these issues to enhance the experience for our future guests.We would like to clarify that while some of our restaurants may have specific operating hours, the majority of our five restaurants are available until 3 am, providing guests with a variety of dining options. Additionally, we offer 24-hour room service to ensure that guests always have convenient access to food and beverage choices.We understand the importance of creating a welcoming and comfortable atmosphere for our guests, and we are committed to making the necessary improvements to achieve this goal.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your understanding. If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to contact us.Thank you for choosing Carlton Downtown, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Carlton Downtown Hotel Team
by A verified traveler
Posted 26 Jan 2024
Clean and reasonably priced. Close to downtown.
Comment from Hotel Management
29 Jan 2024 by OG, Hotel Management
Dear Rajeev,Warm greetings from Carlton Downtown Hotel.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,Carlton Downtown Hotel team
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by OG, Hotel Management
Dear Valeria,Thank you for taking the time to share with us your rating on your Carlton Downtown Hotel experience. Look forward to your future visits!Best regards,
by A verified traveler from Sialkot
Posted 19 Jan 2024
Comment from Hotel Management
24 Jan 2024 by OG, Hotel Management
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
