Ratings based on 844 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
The rooms are incredible. It has been the best hotel i have stayed at.
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Remy,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 5 Mar 2024
Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach.
Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.
Comment from Hotel Management
6 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Christopher,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab
by A verified traveler from Cantley
Posted 5 Mar 2024
Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work
Comment from Hotel Management
11 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Mark,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 4 Mar 2024
Hospitality was very good.
Comment from Hotel Management
5 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Ju Yeon,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj AL Arab
by A verified traveler from cerritos
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Jun,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality Manager Burj Al Arab
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Dhaniany,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al Bishr Assistant Leading Quality ManagerBurj Al Arab
by A verified traveler from Houston
Posted 23 Feb 2024
Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.
Comment from Hotel Management
27 Feb 2024 by Alyaa Al Bishr, Hotel Management
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.We are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 9 Feb 2024
Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.
Comment from Hotel Management
9 Feb 2024 by Alyaa, Hotel Management
Dear Valentina, Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Alyaa Al Bishr, Hotel Management
Dear Alexander,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for your kind patronage to Burj Al Arab as your preferred destination in Dubai. I would also like to thank you for having taken the time to leave a review following your experience with us.We are delighted to hear that you had a wonderful experience at Burj Al Arab. Our team takes great pride in providing exceptional service and it is heartwarming to know that our colleagues, exceeded your expectations. I look forward to sharing your kind words with them alongside the whole team, as I am sure it will further encourage them to fulfil our mission to deliver service beyond expectations. Thank you for choosing Burj Al Arab Jumeirah. Kind Regards,Alyaa Al BishrAssistant Leading Quality manager Burj Al Arab
by A verified traveler
Posted 3 Feb 2024
Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.
Comment from Hotel Management
5 Feb 2024 by Alyaa, Hotel Management
Dear Larisa,Greetings from Burj Al Arab!Firstly, I would like to express my sincerest appreciation to you for having chosen Burj Al Arab as your preferred residence during your recent visit to Dubai. I would also like to thank you for having taken the time to leave a review following your stay with us.While I do sincerely apologize for the disappointing experience you encountered during your recent stay with us, your feedback is essential to us to ensure that your concerns are addressed promptly and effectively. It is through feedback from our valued guests such as yourself that we are able to constantly improve our level of service and I would like to thank you for bringing your experience to our attention.Thank you for choosing Burj Al Arab Jumeirah.Kind Regards,Alyaa Al BishrAssistant Leading Quality ManagerBurj Al Arab
