Ratings based on 336 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Perfect location, Lovely staff, Amazing food.
by A verified traveler
Posted 25 Mar 2024
Great property and wonderful staff. Amazing amenities
Comment from Hotel Management
28 Mar 2024 by Mr. Manroop, Hotel Management
Dear Mr. Manroop, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Sincerely, Timur Ilgaz Cluster General Manager
by A verified traveler from Suisun City
Posted 5 Mar 2024
Truly the MOST AMAZING experience I’ve had in Dubai so far
The customer service is SUPERB and beyond this world. Amr is so kind professional loving and highly intelligent. He showed me the true generosity of Dubai with my WONDERFUL upgrade to huge apartment with a private pool.
I love Ranim who is sweet and kind
I also love my experience at the breakfast buffet with Reeta and Boss Kaza
The food is super delicious and the staff are simply among the best in Dubai
Comment from Hotel Management
8 Mar 2024 by Silvia, Hotel Management
Dear Ms. Silvia,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Your recognition of our colleagues is highly appreciated. It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests’ expectations and provide a truly personalized service on all occasions. Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Sincerely, Timur Ilgaz Cluster General Manager
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler
New year night
Posted 5 Jan 2024 on HotelsVery nice stay for the new year, comfortable and clean, staff where attentive with a smile. convenient for the local transport. Would stay again and recommend to friends and family for sure the Arjaan by Rotana (Media City)
Comment from Hotel Management
11 Jan 2024 by Mr. John , Hotel Management
Dear Mr. John, Thank you for sharing your feedback on Hotel.com following your recent stay with us at Arjaan by Rotana Dubai Media City.With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Best regards, Timur Ilgaz Cluster General Manager
by A verified traveler from Edmonton
Posted 2 Jan 2024
in general the stay was ok. The hotel is a older than other hotels, but for the price I paid, it is very good. The only issue is that I had to prompt the room service to come clean the rooms. Wi-Fi was also not great.
Comment from Hotel Management
11 Jan 2024 by Ms. Samah, Hotel Management
Dear Ms. Samah, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.Your feedback about the hotel features is well received and I am pleased to inform you that this is a part of our complete Refurbishment project which is expected to start in the very future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.I apologize for any inconvenience you faced regarding the promptness of our housekeeping. Your feedback is important, and I will address this matter with our housekeeping team to ensure that our service standards are consistently met. Rest assured, we will take the necessary steps to improve the efficiency of our room cleaning services.I also regret any inconvenience caused by the Wi-Fi quality during your stay. Providing a reliable internet connection is crucial for our guests, and my team will investigate and rectify any issues to enhance the Wi-Fi experience for future guests.Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
17 Dec 2023 by Timur, Hotel Management
Dear Mr. Alexander,Thank you very much for your very positive review of your recent holiday with us at Arjaan Dubai Media City. With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. Your recommendation on Hotels.com is indeed treasured, and I look forward to welcoming you back to Arjaan soon. Best regards, Timur Ilgaz Cluster General Manager
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 27 Nov 2023
Excellent modern, clean lobby and breakfast area. Stayed in a 2 bedroom flat with family. The rooms are large, clean and offer plenty of space. They are however dated and in need of modernisation. There’s a busy road adjacent to the hotel which, unfortunately proved to be noisy with loud sports cars late night.
Comment from Hotel Management
5 Dec 2023 by Timur, Hotel Management
Dear Mr. Nabil,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.Your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the near future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.We apologize for the inconvenience caused by the noise from the adjacent busy road, particularly the loud sports cars during late hours. We understand the importance of a peaceful night's sleep, and we'll explore ways to address and minimize this issue to ensure a more comfortable stay for our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
