Ratings based on 439 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 28 Apr 2024
Love everything about this hotel
Comment from Hotel Management
30 Apr 2024 by Aysha Hussein Guest Relations Ambassador, Hotel Management
Dear Markis, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Aysha Hussein Guest Relations Ambassador, Hotel Management
Dear Yibin, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,
by A verified traveler from Seattle
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Makris, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Sincerely,
by A verified traveler
Posted 5 Apr 2024
Lovely property, would stay there again. Great location and the staff were wonderful
Comment from Hotel Management
5 Apr 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Richard, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Best Regards,
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Hiroshi, Thank you for taking the time to share your experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Best Regards,
by A verified traveler
Posted 6 Mar 2024
I cannot say enough good things about this hotel. I think everyone should experience the beauty and charm of Old Dubai with every Dubai trip. From the moment you arrive, the valet will help you unload (we rented a car) and they took the car to park it which is included in the room, amazing! We were greeted with dates and arabic coffee then they explained the layout of this massive hotel with 10 buildings. We were taken in a golf cart to our room and at the same time given a tour of the souks and the area downstairs, instructed on where to go for our breakfast (also included in our room), and taken directly to our building, which was right above the most unique Starbucks you'll find! Our balcony room with the creek view was gorgeous. It was quiet despite being by the creek where workers would be with their boats and the boats would pass by and it was just beautiful there. We explored all the souks downstairs and walked to Al Fahidi and Bur Dubai from the hotel, which aren't terrible walks and it's a great way to explore Old Dubai! Everything is safe!
The breakfast was phenomenal. So many food options and they are so quick to replace food as it runs out. You also get coffee of every kind from Arabic and Turkish to latte's. Al See and Old Dubai are just charming, and this hotel is one to stay at for sure to get that feeling!
Comment from Hotel Management
9 Mar 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Mayra, Thank you for taking the time to share your detailed experience about your recent stay with us. We strive to make you feel at home and welcomed and. we are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. we will look forward to welcoming you back in the nearest future! Sincerely, Best Regards, Mahmoud Elbendary / Duty Manager
by A verified traveler
Posted 26 Feb 2024
the staff were so rude and not accommodating. they never answered the front desk phone either. the place was dirty and smelly
Comment from Hotel Management
29 Feb 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay with us. I am writing to express my deepest apologies for the disappointing experience you encountered during your recent stay at our property. Such discrepancies are unacceptable and do not reflect the level of service we strive to deliver. Please rest assured that we are taking immediate steps to rectify the issues you highlighted, including retraining our team members and conducting a thorough inspection of the property to address any maintenance deficiencies or cleanliness of the room.Once again, please accept our sincere apologies for the disappointment and inconvenience caused during your stay. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a truly exceptional experience in the future.Regards,
by A verified traveler
Posted 26 Feb 2024
the staff was horrible. they had no manners on how to talk to their guests. the place was dirty and smelly
Comment from Hotel Management
29 Feb 2024 by Mahmoud Elbendary / Duty Manager, Hotel Management
Dear Harkaran,Thank you for taking the time to share your rating experience with us and please rest assured that we are taking immediate steps to rectify the issues you highlighted, including retraining our team members and conducting a thorough inspection of the property to address any maintenance deficiencies. Your feedback is a valuable opportunity for us to improve, and we are committed to ensuring that such lapses in service do not occur in the future. Once again, please accept our sincere apologies for the disappointment and inconvenience caused during your stay. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a truly exceptional experience in the future.Regards,
by A verified traveler
Posted 17 Feb 2024
Very good
Comment from Hotel Management
19 Feb 2024 by Aysha Hussein Guest Relations Ambassador , Hotel Management
Dear Takahiro, Thank you for taking time to share your rating experience about your recent stay with us. We are very happy that you found our hotel a beautiful place to stay and had a comfortable stay. We do look forward to welcoming you back us soon! Sincerely Yours,
by A verified traveler
Posted 16 Feb 2024
Funky room. Painful check in. Dark bathroom. Bad signage getting you to the breakfast location.
Comment from Hotel Management
19 Feb 2024 by Aysha Hussein Guest Relations Ambassador, Hotel Management
Dear Francis, Thank you for taking time to share your honest feedback about your recent stay with us. We are sorry to have not lived up to your expectations with regards to hotel amenities and facilities. Please be rest assured that your comments have been taken seriously by the management and I have discussed these essential points with the concerned department heads for necessary feasible actions.Best regards,
