Ratings based on 668 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Oscar, Hotel Management
Dear Valued Guest,Greetings from al Khoory Atrium Hotel!Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your feedback will help us continually improve the facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future.Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 14 Apr 2024
Quiet hotel
Comment from Hotel Management
15 Apr 2024 by Oscar, Hotel Management
Dear Valued Guest, Greetings from al Khoory Atrium Hotel! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your feedback will help us continually improve the facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future. Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 4 Apr 2024
Good value for money, very courteous and helpful staff, location is within a 10-min walk of the Mall of Emirates, good gym and Spa (which is not mentioned by Expedia in the property description -- therefore was an excellent, unexpected, bonus).
On the negative side -- the internet speed is incredibly slow (8mpbs on download and 5mbps on upload) making video / Zoom calls impossible. I paid ($55/mo) to increase the speed to the Max possible of 30mpbs on upload and download -- and apparently that's the MAX possible speed in Dubai -- no telecom provider offers anything above that... Given a normal speed in developed countries is 100mpbs -- 30mbps for $55/mo seems pretty disappointing.
Comment from Hotel Management
5 Apr 2024 by Oscar, Hotel Management
Dear Valued Guest, Greetings from al Khoory Atrium Hotel! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely concerned and apologies that we fell short of your expectations in some areas as highlighted on the rating. Your helpful comments are much appreciated, and your feedback will help us continually improve the facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.Yours truly, Al Khoory Atrium Hotel
by A verified traveler
Posted 29 Mar 2024
Everything was excellent
Comment from Hotel Management
30 Mar 2024 by Oscar, Hotel Management
Dear Valued Guest,Greetings from al Khoory Atrium Hotel!Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your feedback will help us continually improve the facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future.Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 10 Mar 2024
Amazing
Comment from Hotel Management
12 Mar 2024 by Res, Hotel Management
Thank you for choosing Al Khoory Hotel Dubai
by A verified traveler
Posted 5 Mar 2024
The Room Services very Good and keep the room very clean especially Purnamaya [Maya] she is very friendly and cleaning the room so great,it's a good job for hotel to keep a good employee like Maya 👍
Comment from Hotel Management
6 Mar 2024 by Oscar, Hotel Management
Dear Valued Guest, Greetings from al Khoory Atrium Hotel! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum that will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to being at your service again in the near future. Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
2 Mar 2024 by Oscar, Hotel Management
Dear Valued Guest, Greetings from al Khoory Atrium Hotel! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your feedback will help us continually improve the facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future. Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 29 Feb 2024
Surprisingly Good Hotel! Rooms are spacious and hotel is pretty new so its in good shape. Only complaint i have is the GYM is in poor condition floors are broken and equipment is outdated.
Comment from Hotel Management
1 Mar 2024 by Oscar, Hotel Management
Dear Valued Guest,Greetings from al Khoory Atrium Hotel!Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely delighted to have met your expectations during your stay. Your feedback about the gym is noted and will help us continually improve the facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future.Yours truly,Al Khoory Atrium Hotel
by A verified traveler
Posted 21 Feb 2024
Amazing place to stay nice staff
Comment from Hotel Management
21 Feb 2024 by Res, Hotel Management
Thank you for choosing Al Khoory Hotels
by A verified traveler
Posted 9 Feb 2024
In the middle of the night while my daughter and I were sleeping, we had two men knock on my door saying they are receptionist and that there was noise complaint. They asked us to open the door. I said it can’t be us because we are fast asleep. I could no longer sleep and was scared. The next day I complained and the manager said it’s against their policy to do that and even if there was a complaint a call should have been made rather than knocking on the door in the middle of the night. He checked the cameras and listened and confirmed it was not from our room. So u professional. They offered just an ‘apology’. I demanded a compensation and they provided two days breakfast we went one day and skipped the next because breakfast was HORRIBLE. They then went and FLAGGED my account so the next time I stayed at another Al khoory Hotel recently, they said I was ‘flagged’ for the free breakfast. The worst experience ever. If you care about your safety and proper professional staff with good protocol save your money. More happened but I’ll leave it at that.
Comment from Hotel Management
10 Feb 2024 by Oscar, Hotel Management
Dear Samira, Greetings from al Khoory Atrium Hotel! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely concerned and apologies that we fell short of your expectations in some areas as highlighted on the rating. Your helpful comments are much appreciated, and your feedback will help us continually improve the facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.Yours truly, Al Khoory Atrium Hotel
