Ratings based on 266 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2023 on Hotels
by A verified traveler
Posted 3 Dec 2023 on Hotels
by A verified traveler
Posted 2 Dec 2023 on Hotels
by A verified traveler
Posted 24 Sep 2023
We had two reservations at this property (in between travel from England to Ireland). First stay was fine. Hotel nice, but be advised the rooms are very small. Not sure what angle they took pics at, but they are deceiving. Our first stay the hotel was catering to a large tour bus group of mostly elderly individuals. After our first stay, we traveled to Ireland for a week and there my husband fell ill. Because of the very small nature of the hotel, and because there were many elderly individuals staying there on our first visit, we called (admittedly the day of) to cancel our reservation so as not to expose people to sickness (since there really is no place to social distance at the St. Andrews). We were charged the entire night stay anyway. I understand them having to recoup costs for a late cancellation...but it seems like in this case, for the protection of their customers, they may give us a little break. Nope. St Andrews is the poster child for the phrase 'no good deed goes unpunished'.
by A verified traveler
Tired and in need of some love
Posted 18 Sep 2023 on HotelsOut of the four rooms our party booked only two ended up being available, one couple were thankfully told six weeks before, the other only found out in the day when they rang to confirm a late check in.
The hotel itself is very, very tired and in serious need of upgrading. Our room was very small with only a 1.5 bed not a double. The shower was little more than a trickle which was severely impacted by water being run elsewhere. Breakfast was more than disappointing; anemic sausages, limp bacon, no eggs, cheap bread.
It served a purpose as a bed for the night after a wedding but I would have rather spent £40 more and starteyd at the Holiday Inn down the road.
Comment from Hotel Management
20 Sep 2023 by Management , Hotel Management
Thank you for your feedback. It was a problem that we had with Expedia bookings reaching our booking site that was completely out of our hands. In these circumstances we try our very hardest to accommodate here with us as it was the hotel that you originally booked and chose in the first instance. We are sorry to hear that you did not enjoy our breakfast as we always receive great reviews on our breakfast, our breakfast team out the front and in the kitchen work very hard to deliver a great morning experience.Kind regards
by A verified traveler
Basic hotel
Posted 17 Sep 2023 on HotelsHotel was very basic and in need of some modernisation
Comment from Hotel Management
20 Sep 2023 by Management , Hotel Management
Thank you for your feedback. The hotel had a full refurbishment only 12 months ago and we offer everything that you would need for a stay. We also offer a bar, restaurant, full breakfast and all rooms are en suite.Kind regards
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Management , Hotel Management
Thank you for your score
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Management , Hotel Management
Good afternoon If you would like to contact us at the hotel to discuss any issues you may have had to score us so low? We always take feedback on board but cannot not reply accordingly to only a score with no comments.Kind regards
by A verified traveler
Cheap, but not too bad
Posted 7 Sep 2023 on HotelsIt was a quick cheap nights stay.
Comment from Hotel Management
12 Sep 2023 by Management , Hotel Management
Thank you for your feedback. We are happy that you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards
by A verified traveler
Posted 4 Sep 2023 on Hotels
Good hotel - would definitely use again if in the area. Polite staff, quiet area, comfy bed, power shower - that's all I needed and that's what I got! Good value for money too.
Comment from Hotel Management
4 Sep 2023 by Management , Hotel Management
Thank you for your feed back, we are glad that you enjoyed your stay.
