Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great location
Comment from Hotel Management
4 Jun 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 4 Jun 2024
Great hotel! Clean and beautiful interior!
Edgar’s is lovely for a drink.
Check in was smooth. Room was lovely and big.
Noisy from the street in the middle of night but that’s not the hotels fault - just wanted to warn so you can use ear plugs…
Comment from Hotel Management
4 Jun 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback regarding your recent visit. We are glad that you enjoyed your stay!
by A verified traveler
Posted 2 Jun 2024
Key card error prohibited us from getting our keys and they promised to deliver to room, but didn’t. Restaurant and valet did not answer phones. The restaurant voicemail was full. The hotel telephone answering system is an excruciating painful automated process that either redirects your to hotel again even though you thought you called the hotel number on the site, or makes it so confusing to find a live person to talk to. The phone in the room did not work. Street noise outside carries upward to room.
Comment from Hotel Management
4 Jun 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Dear Amanda,Thank you for providing feedback regarding your recent visit to our hotel. On behalf of the team, I apologize for the inconsistencies that you experienced and will be sure to share your comments with the team. Sincerely,Shelly DiMeglioGeneral Manager
by A verified traveler from Georgetown
Posted 30 May 2024
Lovely historic building
Comment from Hotel Management
30 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 26 May 2024
Hotel had $25 Destination Fee, which turned out to be a hidden fee that was not propetly disclosed agead of time. It was sipposed to be applied to restaurant and Uber rides, but it was not explained by staff. We could not apply it to Uber and restaurant discount was not a discount.
Comment from Hotel Management
28 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Dear James,Thank you for your feedback and we apologize for any confusion you may have experienced with regards to using your Uber and dining credits. Should you like to discuss your comments in further detail, please contact the hotel.Thank you
by A verified traveler from Roslyn Harbor
Posted 24 May 2024
I wished they had better service.
Comment from Hotel Management
25 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback.
by A verified traveler from Warminster
Posted 13 May 2024
Great location, historic, clean and very comfortable, but for $400/night you would expect better service and hospitality, and most importantly additional amenities in the rooms like water, a full minibar, and room service after 10pm
Comment from Hotel Management
13 May 2024 by The Mayflower Hotel, Autograph Collection, Hotel Management
Thank you for your feedback regarding your recent visit to our hotel. We appreciate your comments and will be sure to share with our team as we continually seek ways to improve our guest experience.
