Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cheshire
Posted 16 Jun 2024
We were pleasantly surprised with the JW in DC. We read reviews prior to going and there was a lot of hit and miss. For us it was great. Clean and staff were nice to us. We ate some meals at the hotel and food was good. Will say ALL food in DC is VERY expensive. We did a quick sightseeing vaca for three nights and had a good time. This hotel is very conveniently located to all the sights.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by JW Leadership Team, Hotel Management
Dear Robert, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Washington, DC, for another exceptional and revitalizing experience.Sincerely,JW Leadership Team
by A verified traveler from Fort Myers
Posted 9 Jun 2024
I can upload the video of the water brown brush my tooth and give me diarrhea talk to the manager and do not care I will love to upload the video I show them
Comment from Hotel Management
12 Jun 2024 by JW Leadership Team, Hotel Management
Dear Gustavo, Thank you for bringing these concerns to our attention and sincerely hope you are feeling better. Your well-being and care are of utmost importance to us, so we deeply regret the instances you outlined. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experiences on all levels.Sincerely,JW Leadership Team
by A verified traveler from Chicago
Posted 8 Jun 2024
My room has a strange sound during the night time… a very small and short sound.. it comes and goes continuously. Disturbing my sleeping.
Comment from Hotel Management
9 Jun 2024 by JW Leadership Team, Hotel Management
Dear Mr. Hing, Thank you for staying with us and sharing your feedback. Please accept our sincere apologies for the noise disturbance you experienced. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely,JW Leadership Team
by A verified traveler from Fremont
Posted 8 Jun 2024
Will stay here again.
by A verified traveler
Posted 5 Jun 2024
Clean.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by JW Leadership Team, Hotel Management
Dear Cody, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Washington, DC for another spectacular escape.Sincerely,JW Leadership Team
by A verified traveler
Posted 4 Jun 2024
They should tell you that their parking garage has a height limit of 6’5. It was very difficult for us since we had a bigger vehicle
by A verified traveler
Posted 4 Jun 2024
Everything was great.
Comment from Hotel Management
4 Jun 2024 by JW Leadership Team, Hotel Management
Dear Dean, We are delighted to learn we exceeded your expectations and that you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team
by A verified traveler
Posted 3 Jun 2024
Staff unwelcoming, rude, argumentative for no reasons. You do not feel welcomed. The property is not clean and old, carpet worn and dirty.
Breakfast and lunch choices are limited at the premises, crumbs on the floor throughout in the restaurant, food not nice either.
Convenient location to White House etc
Comment from Hotel Management
4 Jun 2024 by JW Leadership Team, Hotel Management
Dear Sutharsan, We appreciate you choosing our hotel for your visit to Washington, DC. However, we are genuinely sorry we did not meet your expectations. Our focus is to craft a distinctive experience for each guest seamlessly; therefore, we apologize for the cleanliness issues and level of service you received from our associates. We will address this appropriately to ensure better guest comfort and satisfaction. We have also noted your comments regarding the food we offer. We will share this with appropriate individuals to see where we can improve. We hope you will give us another chance to provide you with the exceptional service we are known for.Sincerely,JW Leadership Team
