Ratings based on 985 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Leolando, Thank you for taking the time to rate your stay at The Beacon Hotel. Our team members are delighted you chose to stay with us and hope that your experience was a pleasant one. Although you didn't leave any specific feedback this time, our goal is always to provide guests with a comfortable and memorable stay. Should you visit us again, we hope to earn more of your thoughts on how we can make your next stay even better. We're looking forward to welcoming you back.
by A verified traveler from Ridgefield
Posted 26 May 2024
Value hotel for DC, convenient location, easy to rideshare, valet/concierge are wonderful
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
James,Thank you for sharing your experience at The Beacon Hotel. We're thrilled to hear that you found our location convenient for your visit to Washington DC and appreciated the ease of ridesharing from our hotel. It's also delightful to know that you found great value in staying with us.Our valet and concierge team members strive to provide exceptional service, and it's wonderful to hear that they contributed positively to your stay. We will make sure to pass along your kind words to them.We hope to welcome you back to The Beacon Hotel for another memorable stay in the future.
by A verified traveler
Posted 20 May 2024
The property was not at all as pictured. It was outdated and dirty.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jeffrey, thank you for sharing your feedback. It is regrettable that the pictures did not meet your expectations. The team takes cleanliness and maintenance seriously and continuously works to ensure the property is inviting and up-to-date. Your comments are valued and will be shared with the relevant departments for review.
by A verified traveler
Posted 30 Apr 2024
Every time i vome ghe service people are less competent. The hallways reek of chlorine or disinfectant. The only positive is the location. This hotel needs new management and a major upgrade
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
David, it's unfortunate to hear that your recent stay didn't meet expectations. We understand you encountered issues with the apparent odor in the hallway and perceived service standards. Rest assured, we aim to provide a welcoming atmosphere and will consider your feedback as an opportunity for enhancement. While it's relieving to hear that our location was advantageous for your needs, we regret that other aspects fell short. We're committed to bettering our services and facilities continuously, and your commentary assists this process. We hope to have another opportunity to welcome you and provide an improved experience.
by A verified traveler
Posted 24 Apr 2024
😊
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Nataliya, we are thrilled to hear that your stay at The Beacon Hotel was exceptional. Our team members constantly strive to provide unmatched service, and your positive comments serve as a testament to our efforts. Your delightful experience is precisely what we aim for with every guest.
by A verified traveler
Posted 23 Apr 2024
It was a very nice hotel in an older building.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Marie, we're thrilled that you enjoyed your stay at The Beacon Hotel. Our historical establishment indeed adds a distinctive charm, blending comfort and style in a way that we hope brings our guests a beautiful experience. Building on our city's rich history, we aim to infuse every stay with touches of elegance that hark back to a bygone era. Thank you again!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
JOHN, we're thrilled to see that you've left a perfect rating for The Beacon Hotel - thank you so much! It seems you've enjoyed your experience with us, and we hope that our offerings made your stay truly unforgettable.
by A verified traveler
Posted 17 Apr 2024
Extremely old rooms, poor room service, ceiling in bathroom broken, no water power in the shower
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback, Vanessa. Please provide us with your reservation details, including the name(s) on the reservation, dates of stay and room number. We would like to look into this as soon as possible.
by A verified traveler
Posted 6 Apr 2024
Facility fee of $35 is ridiculous. They say there is complimentary water daily , had zero water. Soaps in the bathroom had someone’s hair on them. Staff at front desk very unfriendly looking. Like they don’t want to be there. Keys get demagnetized and you can’t use elevator or get in room. Unpleasant experience. However location is great and everything is walking distance very safe neighborhood.
Comment from Hotel Management
6 Apr 2024 by Customer Service, Hotel Management
Sanja, we appreciate your feedback. It’s disappointing to hear about the unwelcome experiences you had during your stay. We aim to provide a seamless service and any challenges with amenities, interactions with team members or room access should never hamper your stay. We're glad you found our location convenient and the surrounding neighborhood safe for guests. Assuring memorable experiences is our priority. We are taking your remarks seriously to make necessary improvements for future visits. Thank you for your insights.
by A verified traveler
Posted 1 Apr 2024
This is an old hotel that has reasonable rates. Our room curtains were dirty, there was no lighting in the front half of the room (by design), there were no closets apart from a DIY style unit in the bathroom (damp clothes), the bathroom ceiling had been patched with foam board and the fire sprinkler was partially detached. Probably should have said something but by that time we'd unpacked and didn't feel like moving.
This hotel is only good if you're traveling for business and need a reasonable rate near the center of town. For families it lacks basic amenities and is dirty.
Comment from Hotel Management
2 Apr 2024 by Customer Service, Hotel Management
Christopher, we appreciate your feedback, and it's clear that your visit did not meet expectations. We apologize for the dissatisfaction with the room conditions, including the curtain cleanliness and lighting, which we will be sure to check. It seems that the room layout and storage solutions did not meet your needs, and we value such feedback to aid our ongoing improvements. We are also taking note of your comments regarding the bathroom and safety features. Our commitment is to provide a comfortable, clean, and quality stay for all our guests, be it business travelers or families. Your experience will be used as a learning and improvement opportunity. Thank you for choosing us and we hope to earn your trust on future stays.
