Ratings based on 3,269 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Abbotsford
Posted 3 Jun 2024
William and Sarah at the front desk were fantastic and went way above and beyond in assisting us. We cannot speak any higher about how wonderful their service was.
by A verified traveler
Posted 3 Jun 2024
Awesome upgrade for my bday
by A verified traveler
Posted 2 Jun 2024
Excellent location. Awesome pool and hot tub. Very comfy beds. Great bell hops as well!
by A verified traveler from Abbotsford
Posted 2 Jun 2024
Front desk was very accommodating and allowed us to checkin early and later in the day we received a small box of chocolate and Perrier Water, with was a nice touch.
Overall a great stay
by A verified traveler
Posted 2 Jun 2024
Excellent !
Comment from Hotel Management
2 Jun 2024 by Yoojin Lee, Assistant Front Office Manager, Hotel Management
Dear Karda,Thank you for your excellent rating! We're delighted to hear that you had such a positive experience.We appreciate your feedback and look forward to welcoming you back for another great stay!Warm regards,
by A verified traveler
Posted 2 Jun 2024
Room was huge. Bed comfortable.
Disappointed by front desk staff attitude. Let us check in at 3 pm but made us know that was a big favor as check in is at 4 pm. We only had carry on luggage and had come in from whistler. Also the 40$ in fees after the fact.. we left at 5 am the next day which staff was aware of when we checked in.
So this might have been “mentioned”. Room itself had wide expanse of windows looking at rusty roof edge and roof on pool level. I do not recommend a room on this floor.
Comment from Hotel Management
2 Jun 2024 by Pan Pacific Vancouver Team, Hotel Management
Dear Christine,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team
by A verified traveler
Posted 1 Jun 2024
I loved my stay there, The bed felt like I was sleeping on a cloud! Absolutely amazing. The view from my room was so beautiful an I was able to watch the seaplane takeoff and land all day, the night view was just as beautiful!
I just wish you offered a shuttle service to and f on the airport.
I took the skytrain to enjoy the views, the hotel was clos to the exit but google maps took me in the wrong direction and continued to take me wrong way I ended walking around town for well over an hour . I called Uber but instead of picking me up in front of the stadium were I was standing it wanted me to go to some sushi shop that I couldn’t find. So as I continued to walk I was able to flag down a taxi( my fourth attempt). I was of course carrying my luggage and backpack the entire time!
Comment from Hotel Management
1 Jun 2024 by Pan Pacific Vancouver Team, Hotel Management
Thank you, Patti, for your 5-star review! We're thrilled to hear that you loved your stay and found the bed to be absolutely amazing, like sleeping on a cloud. It's wonderful to know that you enjoyed the beautiful views from your room, including watching the seaplanes.We're sorry to hear about the challenges you faced with transportation. Your suggestion for a shuttle service is noted, and we'll consider it for future improvements. It's unfortunate that Google Maps led you astray and that you had difficulties with Uber. We're glad you finally managed to flag down a taxi, though it sounds like quite an ordeal.We appreciate your feedback and hope to make your next visit even smoother. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
Great
Comment from Hotel Management
1 Jun 2024 by Pan Pacific Vancouver Team, Hotel Management
Dear Antony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 31 May 2024
Enjoyed our stay at Pan Pacific. Friendly helpful staff. Room was spacious and clean.
Comment from Hotel Management
31 May 2024 by Pan Pacific Vancouver Team, Hotel Management
"Thank you, Deanne, for your wonderful review! We're delighted to hear that you enjoyed your stay at Pan Pacific. It's great to know that our friendly and helpful staff made a positive impression and that you found your room spacious and clean. We look forward to welcoming you back for another fantastic stay in the future!"
by A verified traveler
Posted 31 May 2024
.
Comment from Hotel Management
1 Jun 2024 by Pan Pacific Vancouver Team, Hotel Management
Dear Tricity,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
