Ratings based on 960 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
The service was excellent, rooms were very clean. It was downtown near multiple food spots and bars, but it did get loud at night sometimes due to this. Another minus was the parking lot, we paid for 4 nights but the parking lot was full one night and we had to park elsewhere.
by A verified traveler
Posted 2 Jun 2024
Amazing staff, check in was so easy and we were upgraded to a suite and were given happy hour drinks. The room was so nice. The only downside was that our room was on the first floor and there was base thumping noise till 2am. Not sure if its coming from below or next door but I would like to try one of the rooms on a higher floor to see if its quieter. If it was quieter then a definite 5 out of 5 for staff, cleanliness and decor.
by A verified traveler
Posted 2 Jun 2024
The room is very good and it’s in the middle of downtown so everything is nearby
by A verified traveler
Posted 30 May 2024
The staff was the friendliest, they made our stay very enjoyable despite Messi, Suarez and Busquets not showing up to play against the WhiteCaps
by A verified traveler
Posted 29 May 2024
We didn't like the smell of the room, smells like pee
by A verified traveler
Posted 26 May 2024
Great hotel for a short stay, but it was overpriced.
Comment from Hotel Management
26 May 2024 by Hotel Belmont Vancouver MGallery, Hotel Management
Dear Donatas,Thank you for sharing your experience. Your feedback on pricing is valuable to us, and we will use it to ensure our rates reflect the value we offer. We appreciate your stay with us!Guest Experience Team
by A verified traveler
Posted 26 May 2024
I'll start by saying that the staff were all very friendly, and the rooms were very nice and clean. We were "upgraded" to a junior suite upon arrival, which was seemed nice, but the room ended up being located directly above the club they operate, which was booming bass into the room until well past 3am. We could not sleep at all, and complaints to the front desk were met with "I told the bar manager..." and that's about it.
Comment from Hotel Management
26 May 2024 by Hotel Belmont Vancouver MGallery, Hotel Management
Dear Stephen,We appreciate your feedback on the noise disruption during your stay. Rest assured, we will address this internally to prevent recurrence. Your input is valuable, and we hope to welcome you back for an improved experience.Guest Experience Team
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Hotel Belmont Vancouver MGallery, Hotel Management
Dear Alyssa,Thank you for the outstanding rating! Your satisfaction is our priority. We can't wait to welcome you back soon.Guest Experience Team
by A verified traveler
Posted 22 May 2024
The hotel was very cool, I liked the facility, location, and the front desk staff, but we did have a terrible sleep in the morning due to housekeeping bashing our neighbours door closed over and over even though we had a do not disturb sign on our door. I understand they’re going to be in the hallways going in and out of rooms all morning, but the doors are quite loud and having them bashing the deadbolt against the door jam a dozen times is quite inconsiderate at 8am. We were in room 306 and the door for 305 is literally right at our door as well. Just seems like common sense for housekeeping to be aware of that
Comment from Hotel Management
26 May 2024 by Hotel Belmont Vancouver MGallery, Hotel Management
Dear Elizabeth,Thank you for your feedback and for highlighting the aspects of our hotel you enjoyed. We sincerely apologize for the disturbance caused by our team. We have addressed this issue internally to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a better experience in the future.Guest Experience Team
