Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We always feel safe and room is cozy. Across the street is a new used store exploiting two innocent cats. 1 blk 1 grey. Very upsetting that a business would not care about Animal welfare
by A verified traveler
Posted 28 May 2024
Great place for quick stay in Vancouver. Clean and spacious room. Nice views.
by A verified traveler from Nanaimo
Posted 27 May 2024
The best close to everything ❤️👌
by A verified traveler
Posted 22 May 2024
I liked that it was centrally located, lots of homeless and pretty noisy at night
by A verified traveler
Posted 21 May 2024
Property is not clean and up to date.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Manisha,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 16 May 2024
I Don’t want to judge anyone but you could smell piss everywhere on the streets. Not a very clean neighbourhood i would say. Rooms were ok with dated TV sets with useless preprogrammed menu which creates so much of inconvenience. I finally gave in and used my laptop for entertainment. Its 22nd century and at least a Chromecast or smart TV should be installed on all rooms.
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Manjeet,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We are constantly working on improving our entertainment options; we apologize if there was any inconvenienced caused with our TV sets. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 15 May 2024
Not too bad
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Julie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Leigh,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 13 May 2024
Property was nice great location. Extra charges are high. I changed from 3 nights to 2 nights because of schedule change. Everything ok on the phone. Still paid for 3 nights to stay 2 nights
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Herb,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you appreciated our great location in downtown Vancouver. We apologize if there was any inconvenienced caused with the change of reservation and any additional charges. Please feel free to contact me if you would like to discuss further.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 13 May 2024
I liked the size of the room and how walkable it was
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Guadalupe,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious suites!Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
