Ratings based on 1,700 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 15 May 2024
Excellent location
by A verified traveler
Posted 13 May 2024
It was kind of run down looking in the rooms. Also the room we were in had problems with internet for the TV. They were supposed to fix it the second day and when we got back at almost 10pm it was still broken. They moved our room which was nice but also a pain late at night. I asked them what happens if the second room also has internet issues. They assured me it wouldn’t but sure enough it didn’t work. So at almost 1030 pm we had to wait for the engineer and he did fix it but it was so late. I feel they should have offered something for all that trouble.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Miri, Thank you for relaying your comments and letting us know about your feedback. We are sorry to hear that your guest room fell short of your expectations. We take the feedback from our valued guests seriously and seek to improve based on your comments. Moreover, we apologize for the specific issue related to the television in the rooms assigned to you and the delay in resolving it which caused frustrations. Your patience is valued, and we will utilize your feedback to better our guest service. We hope you will allow us to host you again.Tim Reardon,General Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Centre Toronto Hotel.Tim Reardon,General Manager
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
Staff was great and friendly!
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Errol, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. It was a pleasure having you at Sheraton Centre Toronto Hotel, and we look forward to welcoming you back to Sheraton Centre Toronto Hotel.Tim Reardon,General Manager
by A verified traveler
Posted 7 May 2024
worst experience i had
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Ali, Thank you for taking the time to post your review. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Tim Reardon,General Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Diane, On behalf of our team at Sheraton Centre Toronto Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city.Tim ReardonGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Great atmosphere
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Sara, Thank you for choosing the Sheraton Centre Toronto Hotel for your trip to our city. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We are glad you were pleased with all our services and that you had a comfortable time in our accommodations. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Tim Reardon,General Manager
by A verified traveler
Posted 24 Apr 2024
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by A verified traveler
Posted 24 Apr 2024
Very pleasant checkin and decent in-room menu.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Richard, Thank you for choosing the Sheraton Centre Toronto Hotel for your recent stay. We are pleased you enjoyed our seamless check-in experience and room service menu. Thank you once more, and we hope to have you back with us again soon.Tim ReardonGeneral Manager
