Ratings based on 963 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
There were quite a few hiccups- including the room we booked not being available and us having to switch rooms. Breakfast was pretty sparse. But honestly, the friendliness of the staff made up for it. They were really nice and super helpful, despite being short staffed and under stocked.
by A verified traveler
Posted 14 May 2024
Very close to the Illinois Capitol Building and walkable to the Lincoln Museum and the Lincoln home which were very enjoyable to visit. Very quiet during our visit.
by A verified traveler
Posted 13 May 2024
I am rarely one to believe the reviews, especially negative ones. But I can confidently say that the negative reviews were spot on. Check in: no one at the desk for 10 minutes. No bell to ring for service, so I had to wait . Employee came and told me that the suite we booked was unavailable, and they would upgrade me for free to the presidential suite . Sounded good. Little did I know! They said they would come up with linens shortly for the pullout . I have three kids who were exhausted from travel and ready for bed. 30 minutes goes by, no linens. Hubby goes down to front Desk and they say the GM is downstairs grabbing them and will be right up. Another 30 minutes goes by , and no sheets. I go down and the employee tells me that the GM is downstairs getting them. I inform him we were told that 30 minutes ago. Meanwhile, another guest is waiting for sheets (no sheets on any of his beds) and he had no towels, soap or shampoo. I get towels but am still told the linens are coming. . I go upstairs and 30 minutes later (1.5 hours later in total), we finally get sheets. The room itself was large, but extremely unclean. The next morning we go downstairs for the complimentary breakfast, and are told by disgruntled housekeeping staff that there is no breakfast because the vendor didn’t show up. We go back up to shower. I go to find a hair dryer and there is none. I go back down to front desk, wait for 10 minutes for a worker to appear. I tell her we have no hair dryer. She said
by A verified traveler
Posted 13 May 2024
Pros - location
Cons - uncomfortable bed
Dirty halls
Trash in elevator
No linens for pull out bed
Took forever to get said linens
NO BREAKFAST EVEN THOUGH ITS ADVERTISED ON THE WEBSITE
outdated rooms
Vending signs that lead to nowhere
Door key card that doesn’t work multiple times so you have to keep going back to the lobby
by A verified traveler
Posted 12 May 2024
They were severely understaffed and we had to wait nearly three hours to get our room. Breakfast service was unavailable because of the staff shortage. No one answered the phone or was visible at the front desk during our stay. The lack of service was ridiculous. I have stayed at this hotel for years and have never experienced this. It was extremely disappointing.
by A verified traveler
Posted 7 May 2024
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
by A verified traveler
Posted 5 May 2024
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
by A verified traveler
Posted 24 Apr 2024
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 18 Apr 2024
