Ratings based on 1,845 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Property ok; staff do so; sent us to a room that was already occupied at 10 PM! Yikes!
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience of being directed to an occupied room, which is certainly not up to our standards. We'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 May 2024
Poor shower pressure; no hot water in sink in bathroom.
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower pressure and the lack of hot water in the sink. We'll investigate these issues to ensure they are promptly addressed. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 May 2024
Close to SFO.
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your excellent review! We're glad to hear that our location near SFO was convenient for you. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Apr 2024
Needed a place to park a 2 car trailer and it was just what I needed . Close to the airport for friend to meet us at Hotel.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're glad to hear that our location met your needs and provided convenience for your travel plans. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Apr 2024
Everything was fine. All the staff were friendly and helpful.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay with us and that our staff were friendly and helpful. If you ever find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Apr 2024
Amazing breakfast and atmosphere!
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and the atmosphere at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager
by A verified traveler from Carmichael
Posted 27 Apr 2024
The staff here is always wonderful to me.
The rooms are clean.
They operate a reliable free airport shuttle.
I appreciate the hot breakfasts with fruit, the welcome cookies and the snack bar.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager , Hotel Management
Dear Ann,Thank you for your perfect rating and lovely feedback! We're delighted to hear that you consistently receive wonderful service from our staff and that you find our rooms clean. It's great to know that you appreciate our reliable free airport shuttle and enjoy our hot breakfasts, welcome cookies, and snack bar. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your future stays!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Apr 2024
Friendly employees
Comment from Hotel Management
26 Apr 2024 by Hotel Manager, Hotel Management
Dear Mary Ellen,Thank you for your 5-star rating and for highlighting our friendly employees! We're thrilled that our team made your stay enjoyable. If there's anything else you loved about your experience or any areas where we can further enhance your next visit, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Apr 2024
Close to the airport and good customer service.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager , Hotel Management
Dear Mustafa,Thank you for the perfect rating and positive feedback! We're delighted to hear that you enjoyed our hotel's proximity to the airport and received good customer service during your stay. Providing convenience and excellent service for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Elevator makes a lot of the wrong noises.
Parking lot would benefit from someone picking up the trash.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We appreciate your comments about the elevator and the parking lot. Ensuring the safety and cleanliness of our facilities is important to us, and we'll address these issues promptly to improve our guests' experience. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to let us know. We value your input and hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager
