Ratings based on 998 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arlington
Posted 23 May 2024
The hotel itself was nice and the staff were very helpful. The room was clean and the bed was comfortable. The area around the hotel was a mixed bag. Traffic noise from the intersection of Boren Ave and Howell St was nearly a constant issue. This property is near the edge of the downtown hotel district, and some of the bordering neighborhoods require an extra measure of caution when walking or diving through.
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
We do have a great location. Most attractions are within a 20 minute walk of the property. Thanks so much for your review.
by A verified traveler
Posted 21 May 2024
no internet
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
We just checked and our internet is up and running. We usually suggest rebooting your device when you can't get a connection. Sorry you had trouble.
by A verified traveler from Beverly Hills
Posted 20 May 2024
Very, very good!
Comment from Hotel Management
27 May 2024 by rb, Hotel Management
Thank you for staying!
by A verified traveler
Posted 19 May 2024
Horrible customer service. Didn’t get the room that I booked. Was not told about it. Horrible horrible customer service and very disrespectful. The 2 folks who were working at 4 PM on 5/19 Saturday in the lobby are horrible at their job and seemed like they didn’t even wanna be employed. Made me feel like I should’ve went somewhere else. You should definitely follow up with these employees as this is a very bad look for a top tier hotel. Will not be coming back. First & last time. They need different jobs, maybe door dashing where they don’t have to speak to customers.
Comment from Hotel Management
21 May 2024 by Chio, Hotel Management
Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the experience you had with us. We will definitely follow up with our team to avoid this kind of experience in the future. Thank you again for bringing that issue to our attention. We appreciate your feedback and we will try our best to improve for our future guests' experience.
by A verified traveler
Posted 15 May 2024
The staff was amazing and went above and beyond. Prior to even check in, they made our 8AM arrival into the city smooth and hassle free. We checked in our luggage safely while awaiting check in time. Rachel made it all happen and her coworker gave a great activity suggestions and provided a map.
Comment from Hotel Management
16 May 2024 by rb, Hotel Management
It was such a pleasure hosting you and meeting you. Please come back soon!
by A verified traveler
Posted 8 May 2024
This stay was disappointing as the front desk staff had no costumer service. Upon parking, signs to enter the hotel were extremely unclear and lead you to another business within the same building. No where upon booking does it depict that it costs another $60 plus to park your car in the hiltons garage for the night, having to move it by 7am either way. I ended up parking in the lot across the street for $20. The jets were broken in the hot tub downstairs, and no breakfast was included. The rooms was comfortable enough but nothing special about it.
Comment from Hotel Management
8 May 2024 by rb, Hotel Management
Thank you for your comments. I will have our engineering team double check that the hot tub. We do make sure that our parking price is very competitive downtown and do post this cost on all websites. Guests get secure underground parking with in and out privileges. We hope you return.
by A verified traveler
Posted 7 May 2024
This was the 2nd time we've stayed here in the last couple of years to watch the Braves play the Mariners. We love the location because of the access to I-5 and the walkability to reataurants and T-Mobile Park.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
We appreciate your loyalty and thank you for staying.
by A verified traveler
Posted 7 May 2024
We enjoyed this hotel for the convenience of location and accessibility of parking. However, the shower room near the pool was in poorly cleaned and hot tub was not warm at all for two of the days we stayed. Overall, the room was in good condition.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
Thank you for your feedback. Will have the hot tub looked at right away. We hope you return.
by A verified traveler
Posted 6 May 2024
Overall the property was good.
But the lower rating is because they didn't inform us about the parking fees.
Its $64/night.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
We do make sure that our overnight parking rate is very competitive in downtown with other hotels and we offer in and out privileges. We do list this cost on all websites as well. We appreciate you staying with us.
by A verified traveler
Posted 6 May 2024
Just staying overnigbt. TV coverage was lousy no CBS or NBC. Front desk staff was outstandi g.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
So glad to see the front desk took such great care of you.
