Ratings based on 637 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Close to the pier and accessible for shopping
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Hi Sylvain. Thank you for your stay and kind comments regarding our prime location. It was our pleasure hosting you in Santa Monica, and we hope you will visit us again someday!Warm regards,Your friends at The Pierside
by A verified traveler
Posted 12 Jun 2024
The hidden Destination Fee of $40. Not sure what that was and was never told about that. Car service (valet) was delayed.
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Abraham, we appreciate your visit, but apologize if you were not clearly informed of all charges upon check-in. If you have any questions about your bill, please reach out. Also, please accept our apologies if you had any delays with our valet service. We will make sure that is not an issue moving forward. We hope you join us again. Warm regards. Your friends at The Pierside.
by A verified traveler
Posted 12 Jun 2024
I’ve always enjoyed visiting this area, I’m glad I continue to see this establishment grow in their customer service thru the years. I’m always a happy customer after visiting the beach, the pier, the dinning, and night life.
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Thank you, Dale. We are committed to providing excellent customer service and are thrilled that you have noticed our efforts. We look forward to welcoming you back soon for another enjoyable experience at the beach.Warm regards,Your friends at The Pierside
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Chris, Hotel Management
Gust, I am sorry to see your rating and I would love to learn more about your stay. Please reach out to me at the hotel with any details you can provide. I look forward to hearing from you.Thank you,Christopher Smith, Director of Rooms
by A verified traveler
Posted 11 Jun 2024
Amazing
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Starla, thank you for your amazing review! We're happy to see you enjoyed your stay so much, and we look forward to hosting you again someday.Warm regards,Your friends at The Pierside
by A verified traveler
Posted 10 Jun 2024
I stayed 3 night with my daughters and we had a blast. Everything was so close to the hotel and all the employess were so nice. The hotel provided the beach chairs and towels for us, made everything easy and convenient. I would definitely stay again!
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Hi Angela, We're delighted to hear that you and your daughters had a great time during your stay with us! We're glad that you found our location convenient and our staff friendly. We look forward to welcoming you back again in the future. Best regards.Your friends at The Pierside
by A verified traveler
Posted 9 Jun 2024
It was nice, I didn’t like all the hidden fees.
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Thank you, Joshua, We love knowing you had such an enjoyable stay. Please know we always aim to be completely transparent regarding our fees. Our resort fees and valet parking fees are mentioned on our website, and are among the most reasonable in the area. We will do our best to make them more obvious, and we hope you'll join us again next time you are in the area.Warm regards.Your friends at The Pierside
by A verified traveler
Posted 9 Jun 2024
Great place to stay!
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Michele, we appreciate your compliments and are glad you enjoyed your stay. Thank you. We hope you join us again next time you need a place along our stretch of the California cost.Warm regards. Your friends at The Pierside.
by A verified traveler
Posted 8 Jun 2024
Very nice staff, very eco friendly and health oriented.
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Jean, it was our pleasure hosting you in Santa Monica, and we're glad to know our hospitality and eco-friendliness left a great impression. We'd love to welcome you again sometime soon. Warm regards, Your friends at The Pierside
by A verified traveler
Posted 8 Jun 2024
Close and convenient to the pier and beach.
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Thank you, Jessica, W're glad to know you enjoyed our location so much. We'd love to welcome you again next time you need a place to stay along our stretch of the California Coast. Warm regards, Your friends at The Pierside
