Ratings based on 966 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great customer service
Comment from Hotel Management
22 May 2024 by HSM, Hotel Management
Hello Shirl,We’re warmed to know that our hospitality resonated with you so fully! Thank you! Until we see you back in Santa Monica, our team wishes you unforgettable travels. Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 20 May 2024
The team, room cleanliness, curb appeal, walkability, all 10/10! This was a great hotel to stay at and it was only a 15min walk to Ocean Ave. I’ll definitely rent a room here again in the future.
Comment from Hotel Management
22 May 2024 by HSM, Hotel Management
Hello Alejandra,We’d love to have you back with us and appreciate you shouting out our location, attention to cleanliness, and more. Thank you! Our team is here for you if ever you need assistance planning your return. Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler from Independence
Posted 20 May 2024
PRO: Decent Location... busy traffic area but you can walk to the pier in 15 minutes.
CON: NO microwave for guest use anywhere in the hotel.
Comment from Hotel Management
20 May 2024 by Hilton Santa Monica, Hotel Management
Hello Holly,Thank you for sharing how much our wonderful location meant to your stay! We love it and are glad it enabled you to seamlessly explore Santa Monica on foot. We hope you’ll join us again as we’d be delighted to serve you when you’re next visiting our beachside community.Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 19 May 2024
My daughter came down with an illness the day before our check in. Thus, I called the hotel to cancel our reservation. The hotel refused to cancel our stay.
Comment from Hotel Management
20 May 2024 by Hilton Santa Monica, Hotel Management
Hi Francis,First, we hope your daughter is doing well and are sorry that she fell ill. Second, while we do our best to be as flexible as possible with guests, we are bound by our policies and the policies of our booking partners which generally bar last-second, full-refund cancellations. We’re sorry if there was any confusion regarding entitlements when you booked and we hope that we have the joy of welcoming you someday in the future. We’re confident you’ll love your stay!Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 19 May 2024
5 stars. Great room. Great staff. Great location. No complaints.
Comment from Hotel Management
20 May 2024 by Hilton Santa Monica, Hotel Management
Hello Brendan,Our team is elated to have ticked the boxes for you! Thanks so much for taking the time to share that you enjoyed your visit and please, join us again just as soon as you can.Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler from West Wickham
Posted 18 May 2024
A very user friendly hotel. Nice location, not far from the beach and shopping in Santa Monica.
Comment from Hotel Management
20 May 2024 by Hilton Santa Monica, Hotel Management
Hi Ben,You can always expect outstanding hospitality and convenience anytime you choose to settle in with us! Thank you for sharing that you enjoyed a great stay and know that we’re eager to welcome you again.Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Hilton Santa Monica, Hotel Management
Hello Eric,A big thank you for joining us! Anytime you’re in Santa Monica, know that our Hilton is eager to welcome you again.Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by aj, Hotel Management
Hello Alondra,It was a treat to have welcomed you to Santa Monica! Thank you for allowing us the opportunity and please join us again soon. Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 13 May 2024
Awesome!
Comment from Hotel Management
14 May 2024 by aj, Hotel Management
Hello Rachel,We’re smiling reading that you enjoyed a wonderful visit. Until we see you back, we wish you the very best in your travels. Sincerely,Hilton Santa Monica Hotel and Suites
by A verified traveler
Posted 11 May 2024
No Ocean View
Comment from Hotel Management
14 May 2024 by aj, Hotel Management
Hi Cecile,Thanks for making yourself at home with our team! It was a delight to welcome you. If ever you’re not fully satisfied with your accommodation, let us know on-site. Our team is always eager to try and make adjustments to serve those who do us the honor of checking in! Sincerely,Hilton Santa Monica Hotel and Suites
