Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Cfhj
Comment from Hotel Management
10 Jun 2024 by Assistant General Manager, Hotel Management
Dear Casey, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hilton Garden Inn San Diego Downtown/Bayside so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Carrie AndersonAsst. General Manager
by A verified traveler
Posted 5 Jun 2024
Location
by A verified traveler
Posted 3 Jun 2024
Nice pool area! Comfortable and good location
Comment from Hotel Management
4 Jun 2024 by Asst. General Manager, Hotel Management
Dear Samantha, Thank you for choosing Hilton Garden Inn San Diego Downtown/Bayside and for your excellent review. We are genuinely pleased to see that you enjoyed our comfortable accommodations and convenient location. It is also wonderful to know that our pool facility contributed to your satisfaction. We genuinely appreciate your kind words and look forward to welcoming you back in the future.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Asst. General Manager, Hotel Management
Dear Imar, Thank you for being our guest. We sincerely regret your stay was anything other than the satisfying experience we strive to deliver. Please know that we are continually working to provide our guests with an outstanding visit. We hope to have the opportunity to host you again in the future and prove that we truly value your patronage.Carrie AndersonAsst. General Manager
by A verified traveler from GLENDALE
Posted 1 Jun 2024
by A verified traveler
Posted 31 May 2024
Was clean, well maintained. Lots of stuff within walking distance.
Comment from Hotel Management
31 May 2024 by Asst. General Manager, Hotel Management
Dear Giavanna, Thank you for taking the time to evaluate your stay at Hilton Garden Inn San Diego Downtown/Bayside. We are pleased to know that you appreciated our clean and well-maintained accommodations. Additionally, we are happy that you enjoyed the convenience of having many attractions within walking distance. We always aim to provide top-notch experiences, and it is rewarding to learn that we are succeeding. We hope you will continue choosing us whenever you revisit our area.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 28 May 2024
Staff was not friendly, cleaning was only every other day.
Comment from Hotel Management
29 May 2024 by Asst. General Manager, Hotel Management
Dear Aigerim, Thank you for sharing your feedback about your recent stay at Hilton Garden Inn San Diego Downtown/Bayside. We apologize for any inconvenience you experienced due to the demeanor of some of our associates and the cleaning schedule. Providing impeccable service and maintaining a clean environment are top priorities for us, and we regret falling short of meeting your expectations in these areas. Rest assured, your comments will be shared with our team to prevent such lapses from repeating. We hope that you were able to enjoy other aspects despite these issues. We appreciate your valuable insights and hope to welcome you back for a more fulfilling stay in the future.Carrie AndersonAsst. General Manager
by A verified traveler from Boca Raton
Posted 28 May 2024
Family oriented
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
The hotel had horrible cellular phone reception and Wi-Fi connection. My phone calls would cut off at times and the internet connectivity on my phone would lag meaning it would take a long time to load a webpage or connect. For instance, i was on a phone call with my mom and it would cut off at times. And when i would call her back, the phone call wouldn't go through because of the Hilton Garden Inn's Wi-Fi connection. Everything else the room was fine and guest service was friendly and good.
Comment from Hotel Management
28 May 2024 by Assistant General Manager, Hotel Management
Dear walter, Thank you for taking the time to provide your feedback. We appreciate you sharing about how much you enjoyed our comfortable guest rooms and thoughtful and friendly service from our associates, yet we want to apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can understand your frustration. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to San Diego. We look forward to welcoming you again!Carrie AndersonAsst. General Manager
