Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Price of parking a little high
Comment from Hotel Management
15 May 2024 by Asst. General Manager, Hotel Management
Dear Lawrence, Thank you for sharing your experience at Hilton Garden Inn San Diego Downtown/Bayside. We are delighted to receive your fabulous rating. However, we regret if our parking fees fell short of your expectations. We strive to provide exceptional accommodations and seamless services at very reasonable rates. We will use your feedback to explore ways to improve our guest satisfaction moving forward. It was a pleasure hosting your stay, and we hope to welcome you back soon.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 13 May 2024
The view from our room was beautiful.
Comment from Hotel Management
13 May 2024 by Assistant General Manager, Hotel Management
Dear Stephanie, Thank you for choosing Hilton Garden Inn San Diego Downtown/Bayside and providing your kind review. It is a pleasure to see that you had a great stay overall and that you particularly enjoyed the spectacular views our rooms offer. We loved accommodating you and look forward to welcoming you back soon.Carrie AndersonAssistant General Manager
by A verified traveler
Posted 2 May 2024
No convenient self-parking access
My daughter found a live cricket in the bathroom sink when we arrived at the Hotel.
I give a plus for the Valet team's quick teamwork, although quite expensive with the inconvenience.
May consider another walkable remote self-parking facility for Hotel guests, and visitors
Comment from Hotel Management
3 May 2024 by Asst. General Manager, Hotel Management
Dear David, Thank you for staying with us along with your daughter and sharing your experience. It is great that you enjoyed your stay overall and liked our valet service. However, parking in San Diego is a premium spot, and we are diligently working on securing additional parking options for our guests. Also, our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 2 May 2024
We had a great time staying here.
by A verified traveler
Posted 30 Apr 2024
The air conditioner was noisy, there was no view other than windows from other guest rooms.
Comment from Hotel Management
30 Apr 2024 by Asst. General Manager, Hotel Management
Dear Raul, Please accept our apologies for providing anything other than a perfect experience during your stay. We apologize for any difficulties caused by the air conditioner during your stay. Our team strives to ensure all amenities are in good working condition for our guests' comfort. Regarding the view, we regret that it did not meet your expectations. Please know that your satisfaction is our utmost priority, and we will review these matters with the respective teams for future enhancements. We are committed to redeeming your confidence in our hotel and hope to have the opportunity to host you again soon.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 27 Apr 2024
The breakfast we have to pay to eat better
What’s this ?
So why did we pay for the room
Comment from Hotel Management
27 Apr 2024 by Asst. General Manager, Hotel Management
Dear Catherine, Thank you for choosing our hotel and sharing your review. We sincerely apologize if our breakfast fell short of your expectations. While our breakfast offering is not complimentary, we aim to provide excellent value through our varied menu and high-quality service. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Carrie AndersonAsst. General Manager
by A verified traveler
Posted 20 Apr 2024
Very nice and well-kept hotel. The restaurant staff were very friendly, and the food was great. Would definitely stay again.
by A verified traveler from Eastvale
Posted 17 Apr 2024
there were a few issues with the cleanliness of the room, they also did explain the issues with short staff, so I understood. Overall they took care of what I needed and everything worked out perfect!
by A verified traveler from Wainwright
Posted 16 Apr 2024
The staff were phenomenal. Very clean and comfortable rooms. Close to everyting we needed.
by A verified traveler
Posted 15 Apr 2024
Staff were very responsive and helpful.
