Ratings based on 1,376 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The hotel gives a boutique vibe and is very cozy. I only stayed for a night, but it was very clean, very comfortable, the staff was very kind, check in/ check out was a breeze, and I would absolutely stay here again. The parking deck next door wasn’t bad either with being only $15 if you enter after 6pm and leave before 11am the next morning.
Comment from Hotel Management
12 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Chris! I am very happy to hear that you enjoyed your stay with us! Your experience is exactly what we strive for, cozy and to make everything as simple for our guests as possible. We hope to see you again soon!
by A verified traveler from Naples
Posted 8 Jun 2024
We have stayed at this property several times over the last dozen years -the last time about three years ago - always parking in the nearby public garage and eating at Tobacco Road across the street. On this occasion we could not access the public garage because the ticketing machine was not working, so we parked on the street alongside the hotel. However we were both unable to sleep due to the very loud noises, many of them shouts, outside. Because some seemed to be altercations, we became concerned about the safety and security of our car, which was loaded with luggage. So we decided that remaining through the night was too risky, so we got up, dressed and left the hotel at 2:30 am and resumed our drive north
Comment from Hotel Management
10 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, James. First, I sincerely apologize for the inconveniences you experienced with the parking garage and the noises overnight. I do hope you will give us another chance in the future. If so, please reach out and we will valet your vehicle complimentary for an extra peace of mind.
by A verified traveler from Sandy
Posted 8 Jun 2024
Comfortable room that was very convenient to our itinerary.
Comment from Hotel Management
10 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Scott! I am very happy to hear you enjoyed your stay with us, we hope to host you again soon!
by A verified traveler
Posted 8 Jun 2024
Employees were super nice to us.
Comment from Hotel Management
10 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Gregory! I am very pleased to see you enjoyed our staff, they are all an amazing asset to our team!
by A verified traveler
Posted 7 Jun 2024
We stayed at The Berkeley for the first time, and it was a wonderful experience. Parking was easy - we were able to find street parking (not monitored over the weekend days), but the staff said they would be available to assist with valet in the instance we were unable to find any parking on the street nearby. The staff was wonderful. Everyone from the cleaning crew to the front desk was pleasant and helpful. Our room was spacious and clean and had an acceptable amount of wear and tear that you'd expect from a hotel this age. You can't beat the price and location - we will definitely be back for another stay the next time we're in town.
Comment from Hotel Management
10 Jun 2024 by Hotel Management , Hotel Management
Thank you for your kind review, Nicole! I am very pleased to hear you enjoyed your stay with us and our amazing staff! We are happy to report all issues are being addressed in our upcoming renovation. We hope to host you again soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Wendy. I would love to learn more about your stay with us, if you could reach out to me that would be great. Thank you!
by A verified traveler
Posted 4 Jun 2024
I liked everything about this hotel....I specially loved that we walked to dinner and felt safe.
Comment from Hotel Management
5 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Jose! I am very happy to hear you enjoyed the hotel and the area! We hope to host you again soon!
by A verified traveler
Posted 4 Jun 2024
Great
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Sandra! We hope to be your go-to hotel in the Richmond area!
by A verified traveler from Ashburn
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Thank you for your review, Oscar!
by A verified traveler
Posted 30 May 2024
Bathroom was ancient and dirty,rubber mat for bath so you won’t fall,one tiny bar of soap the size of a quarter,no glasses just small paper cups,air conditioner louder then a freight train,
Bulds out , vents disgusting,All and all a nice place to board your dog
Comment from Hotel Management
30 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Ronald! I sincerely apologize for the issues you experienced during your recent stay. All room issues are being addressed in our upcoming renovations. Rooms will have glasses and silverware. We do hope you will give us another chance in the near future. If so, please reach out so I can ensure you have a flawless stay with us!
