Ratings based on 1,077 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Doesn't seem well kept. The pool on Memorial Day weekend was green? not sure what was up, but the sides were dirty in it. It should have been cleaned before the holiday weekend, start of summer? No pool towels, just a pile of dirty towels in the pool hallway. No one to open up the pool bathroom either. Coffee person in the morning was only 1 person working, we felt sorry for him, it was chaos, took 30 minutes to get a coffee, huge crowd. Restaurant wasn't operating that night or the next morning (Monday Memorial Day). So they did let people bring in their own food, which was great but also kind gross b/c there were lots of pizza boxes and empty food containers all over the restaurant/game area. Video arcade games were running really slowly, my kids didn't enjoy them. All the snack machines / ice machines were removed from the floors. Only floor 14 had ice, no snacks. Downstairs had snacks but no one there to sells snack to us. The shampoo dispenser in our shower was broken, light in the ceiling of the bathroom flickered constantly. the kids bunk beds weren't made up, just top sheets and blankets left folded on the beds. Limited TV channels, no kid channels (nick, Disney, etc. said "no signal", only basic channels, but did have food network, HGTV and ESPN, so not sure why the kid channels weren't running).
Comment from Hotel Management
29 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for letting us know, pool was crystal blue on Friday but someone added to much chlorine we believe and damaged the pool. Thank you for letting us know about the issues as we can work to address these problems. So sorry for so many issues with the stay.
by A verified traveler
Posted 27 May 2024
If I stated everything I loved about the property I’d be here forever, only negatives I have are the toilet in my room was leaking when I got there, which was fixed asap but then it would continuously try to fill the tank with water and I’d have to manually drop the lid after each use. 2 I never got a WiFi password and the cable signal was poor, with and without the storm. Minor inconveniences, excellent service of I go anywhere else with a graduate in town I will be staying there
Comment from Hotel Management
29 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you so much for staying and letting us know about the issues, wifi is open connect for now, but we appreciate the support.
by A verified traveler
Posted 27 May 2024
The only thing we were unhappy with was the pool. It was very dirty and we could not use it.
Comment from Hotel Management
29 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for the great rating, we are sorry about the issue with the pool.
by A verified traveler
Posted 26 May 2024
Valet parking full
Comment from Hotel Management
29 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for staying, we apologize for the full parking lot.
by A verified traveler
Posted 25 May 2024
We enjoyed our stay and the vibe at the hotel is very cool. The bathroom was a little worn and we were disappointed that the bunkbeds weren’t made up with sheets (even though our kids were on the reservation), but all in all, it was a good stay.
Comment from Hotel Management
29 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for staying and leaving a good review, please note that we will address the bunkbed situation.
by A verified traveler from PHILADELPHIA
Posted 23 May 2024
Great place
Comment from Hotel Management
23 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for staying and leaving a great review!
by A verified traveler
Posted 22 May 2024
Clean and pleasant. There’s no secure WiFi even for paying guests. If you’re traveling for business and have stuff to do that requires secure connection this isn’t the place unless you have certain vpn. Also, there were a bunch of those tiny red bugs that bite at the pool so that was a no go as well.
Comment from Hotel Management
23 May 2024 by Alfredo Alvarado, GM, Hotel Management
Hi Tamah, thanks for staying, sorry to hear about the bugs at the pool and I understand the frustration with secured wi-fi. I am sorry that it wasn't communicated but we do have secure connections.
by A verified traveler
Posted 19 May 2024
It's a nice property with good food at the downstairs restaurant. The only issue was it wasnt made clear that parking is valet only at an extra cost. Other than that it was a pleasant stay.
Comment from Hotel Management
21 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for staying and for leaving a rating, we are sorry about the valet service, but are unable to remove the service. Thanks for visiting the bar downstairs.
by A verified traveler
Posted 17 May 2024
Not worth the time
Comment from Hotel Management
21 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for staying, please contact the hotel if there are any concerns we can resolve.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
21 May 2024 by Alfredo Alvarado, GM, Hotel Management
Thank you for leaving a great rating!
