Ratings based on 1,162 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Hotel is known as a high end hotel; however the amenities are non-existent. No parking, no complimentary breakfast, gym was small and completely open and visible with missing equipment. Bed and furniture in the room uncomfortable and not relaxing.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Margaret,Thank you for providing your review. It saddens us to hear your experience was less than perfect during your stay. Your feedback regarding the breakfast, gym, and room issues is appreciated. We will use this to help provide a more comfortable environment when making future changes. Please know that we do have a parking garage that is not attached to the building. There is self-parking and also valet service available for this. We hope you will consider staying with us again to see how we have improved.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 3 May 2024
Updated property with good restaurant in the lobby and a new club lounge.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Brent,Thank you so much for taking the time to share your thoughts with us. We are delighted you had an enjoyable visit, and we appreciate you mentioning our excellent amenities. It was a pleasure having you here, and we hope you return soon!Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 2 May 2024
Stayed there to participate in a Half Marathon that started and finished at the Arch right outside the lobby door. The hotel was very busy but we did not hear a soul from inside our room. Will be back.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Donna,Thank you for choosing Whitney Peak Hotel. It's wonderful to learn that our quiet accommodations provided a restful spot to retreat to after your half marathon! Please come back soon, as returning guests are always a welcome sight.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 3 Apr 2024
What we didn't like was the Air-conditioner was set to the heater. Was way to hot in the room. Also Parking is across the street and they charge you $7.00 every time you leave the parking garage. If you leave your car in there more then 24 hours they charge you double to get out.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Daniel,We would like to apologize for any inconvenience you experienced. We strive to provide our guests with comfortable accommodations and do our best to ensure that our rooms remain cool during hot weather. In the future, please let us know if you encounter any concerns during your visit so we can address them as soon as possible. We appreciate your review and hope you will consider staying with us again for a more exceptional stay in the future.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 18 Mar 2024
Beautiful property, spacious room
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Shanicka,We enjoyed hosting you at Whitney Peak Hotel. Thank you for the positive feedback on our spacious accommodations and beautiful property in Reno. The pleasure was all ours, and we hope you return soon. Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 17 Mar 2024
Very clean and no smoking! Great views as well. Plan to keep coming back!
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Shauna,Our Whitney Peak Hotel team is delighted you enjoyed your stay with us. Thank you for highlighting our beautiful views, and we trust you had a comfortable visit. Welcoming you back would be an honor, so please return soon for another memorable time.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 10 Mar 2024
Not bad
Comment from Hotel Management
13 Mar 2024 by General Manager, Hotel Management
Dear Eduard,Thank you for choosing to stay with us! We take great pride in delivering an exceptional experience for our guests, so we're delighted to hear that we met your expectations. If there's anything we can do to further enhance your stay in the future, please don't hesitate to let us know. Your feedback is invaluable to us, and we look forward to welcoming you back again soon.Sincerely,Ramon Villegas - General Manager
