Ratings based on 4,288 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Worst customer service experience from the reception & Bell boy desk ever. Spoken to by Bell Boy desk so rudely I challenged their manner just to be given more rudeness. Reception desk staff scamming selective people for extra $30 for trying to check in a little earlier. Tried to do that to me & my wife, we declined & opted to wait the 20 minutes before no charge then watched as they allowed several older people check in with no hint or word about a charge. Given a room that had a view of a wall approx 10 feet from the window & the air conditioning units. Pain on door by lock showed an attempt to break in previously to that room (shame I can't upload photo's onto here). The 2 stars are given for the Valet customer service we received & for the Food Court for not trying to rip off people with stupidly priced food, so tasty & great service there. Casino floor was amazing, easy to get turned around in there but floor staff very friendly & helpful, Seems that the Reception & Bell Boy desk could learn a thing or 2 from them about customer service. Would I stay again? NO, customer service should be the same throughout. Worst experience of our 16 day touring holiday, glad we were only there for 3 days, will try a different hotel if we are back in that area again. Decor is old & tired looking throughout the hotel & rooms. Casino vibrant & alive. Lots of homelessness in the area & constantly coming in to the Casino area. Experience ruined by poorly trained hotel staff.
by A verified traveler from Muscatine
Posted 13 May 2024
I was disappointed that some of the restaurants that used to serve delicious chicken noodle soup no long did. I was unable to find any soups that I liked.
by A verified traveler
Posted 13 May 2024
Good
by A verified traveler
Posted 13 May 2024
The Silver Legacy is a shadow of its former self. There are hard working people who have little or no training. Food prices have gotten out of hand and put a damper on family meals. Machines are scarce. The magic is gone as you can feel them nickel and dime your wallet. Its convenient if you have a bowling tournament. But the love of just being at the Silver Legacy has died with COVID. I'll remember the good times, but wont be bacķ.
by A verified traveler
Posted 12 May 2024
it was convenient
by A verified traveler
Posted 11 May 2024
Housing keeping is unable to provide room service for hot water so I am prepare milk from baby formula.
by A verified traveler
Posted 11 May 2024
It was great
by A verified traveler
Posted 10 May 2024
Great location, central to downtown river walk district.
Comment from Hotel Management
10 May 2024 by Donald C. , Hotel Management
Thank you for the review.
by A verified traveler
Posted 9 May 2024
Great stay thanknyou
Comment from Hotel Management
10 May 2024 by Donald C. , Hotel Management
Thank you!
by A verified traveler
Posted 8 May 2024
The hotel was what I have always expected but seldom got. Everything was excellent!
Comment from Hotel Management
10 May 2024 by Donald C. , Hotel Management
Thank you! Were glad you enjoyed your stay with us!
