Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The only issue we had was the valet. When we picked up our car all our settings had been messed with . The radio, map view, climate controls. They did not have to change all that to park our car. But everything else was great.
by A verified traveler
Posted 2 Jun 2024
Great place to stay!
Comment from Hotel Management
5 Jun 2024 by Isaiah , Hotel Management
Thank You!
by A verified traveler
Posted 30 May 2024
Right in front of the hotel was a homeless camp, and my wife and I witnessed a homeless person urinating on the wall.
Second, the hotel needed more staff because managers needed to manage their people's scheduled times. Saturday morning, at breakfast, there were no tables cleaned, food was all over the floor, and at the buffet serving, there was no food and food all over the counter.
Comment from Hotel Management
5 Jun 2024 by Isaiah , Hotel Management
We apologize for the issues during your stay and hope you consider staying with us again. We are working to improve upon your stay experience and thank you for bringing it to our attention. If there is anything we can do to make it right, please contact us at your earliest convenience.
by A verified traveler
Posted 28 May 2024
We were there 4 nights. We received room cleaning only 2 of those days. The first time at 6:30 pm when we arrived back in our room and called, they sent a lobby assistant who told us it was not his job to clean rooms. He eventually made the bed, gave us towels. The second afternoon we didn't bother to call. While the breakfast is excellent, the breakfast area is sticky, floors and tables. You can hear everyone's squeaking shoes. The help needs to do a better job of cleaning tables including the sides of the tables because your arms stick to the tables. It's a "yucky" feeling. The only positive is that the "suites" are a good size and allow one person to rest in bed, while the other watches TV in the living room.
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
I apologize for the conditions of your stay and hope you consider staying with us again, we have taken your feedback into consideration and hope to improve guest experience for all future guests.
by A verified traveler from Stafford
Posted 28 May 2024
The fact it is so close to pnc park.
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Thank You!
by A verified traveler
Posted 25 May 2024
Nice breakfast and happy hour is a plus
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Thank You!
by A verified traveler
Posted 19 May 2024
Very clean
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Thank You!
by A verified traveler
Posted 15 May 2024
Staff was fantastic in all areas of hotel. Enjoyed the complimentary breakfast and the evening happy hour. Room was clean and large with a great view.
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Thank You!
by A verified traveler
Posted 14 May 2024
The building was so beautiful and right in the middle of downtown it was absolutely fantastic. I wish I could've brought my dog to the pool area though
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Thank You! We hope to see you again soon!
by A verified traveler
Posted 14 May 2024
Loved Pittsburgh
Comment from Hotel Management
29 May 2024 by Isaiah , Hotel Management
Hope to see you again soon!
