Ratings based on 1,089 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The key card operated elevators and late night entry made my partner and I feel very safe staying here.it is also walking distance to the ball park which made our stay here super easy and convenient!
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Thank you for the wonderful feedback, Sarah! We are delighted to hear that our robust safety measures and convenient location added to the ease and convenience of your stay at Hampton Inn & Suites Phoenix Downtown. Our guests' safety and security are our top priorities, and it feels great to know that you appreciated our key card-operated elevators and late-night entry system and that you and your partner felt safe during your time with us. Your satisfaction is important to us, and we're happy we met your expectations on this visit. It was a pleasure to host you, and we look forward to welcoming you both again for another 5-star experience. Thank you for choosing our hotel for your accommodation on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 13 Jun 2024
The bed creaked everytime we tossed and turned. From 3am on we heard slamming of metal or trash cans every hour for 3 hours. Hardly a good night sleep
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Thank you for your feedback, Felicia! We aim to provide you with comfortable accommodations for a restful stay, and we are sorry for the comfort and noise issues that marred your experience at our hotel. We understand the importance of a peaceful night's sleep and do not take your concerns lightly. We have noted your comments about the bed and noise disturbances and shared your feedback with the relevant teams to ensure immediate and appropriate action is taken to address the issues you have raised. Thank you for bringing these matters to our attention. We apologize for any discomfort or inconvenience you experienced and hope you'll give us another opportunity to delight you with a more peaceful and enjoyable stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 12 Jun 2024
Very welcoming staff and very clean room
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Many thanks for your gracious comments and positive rating, Shahid! It's rewarding to hear how you perceived our accommodations, and we are thrilled to know you found the room very clean and our staff extremely welcoming - thanks so much for your kind words and support! We strive to create a pristine and hospitable environment for our guests' comfort and enjoyment, and your endorsement of our efforts is gratifying. We also hope everything was in order and you had easy access to your essentials. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to exceeding your expectations on your next visit. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 12 Jun 2024
Valet girl was super helpful today at 2...also front desk lady super helpful..thank u
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Dear Lacey, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Downtown, and we are delighted with your rating and comments - thank you very much! Providing our guests with exceptional service is paramount to us, and we are thrilled to hear our valet staff and front desk personnel made a great impression on you with their helpful service. We will be sure to recognize the concerned team members for contributing to your 5-star experience at our hotel. We are happy and gratified to have satisfied you so well on this trip, and we hope to remain your accommodation of choice here for future visits. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 11 Jun 2024
EVITEN ESTE HOTEL ….
El trato de los recepcionistas PÉSIMO, al hacer check out a las 3am Juan de front desk me trató
Horrible no móvio un dedo solo me dijo que dejara mi llave en la caja, para evitar algún cargo extra o malos entendidos le pedí el balance de mi cuenta se ofendió y lo hizo con pesima actitud.
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Dear Luz, Thank you for sharing your feedback with us. At the outset, please accept our sincerest apologies for your unpleasant early morning check-out experience. This is not the level of service we aim to provide, and we are very sorry that our hospitality left something to be desired in this case - this is quite unlike us. Normally, our staff does a great job of assisting our guests, but sadly, that did not happen in your case. We take poor experiences very seriously and assure you that we will look into this and have corrective measures in place to prevent recurrences. We are committed to providing courteous and helpful service to all our guests, and your feedback helps us in that effort. We understand that this experience has marred your overall impression of our hotel, and we deeply regret any frustration or inconvenience this caused you. However, we earnestly request that you kindly not let this experience be your lasting impression of us and give us another opportunity to restore your trust by hosting you with our signature hospitality. Thank you for staying with us on this journey. We are grateful for your business and your feedback.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 10 Jun 2024
So clean and staff is very nice and helpful.
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Kandace, We are grateful you took the time to rate your recent stay at Hampton Inn & Suites Phoenix Downtown, and we are thrilled to hear you had a 5-star experience with us! We strive to exceed our guests' expectations of quality and service, and your endorsement of our clean facility and pleasant and helpful staff is incredibly gratifying. We have passed on your compliments to our team, who work diligently to uphold our hotel's high standards. It was a pleasure to have you with us on this journey, and we hope to remain your accommodation of choice here for future visits. Thank you for staying with us on this trip. We value your business and your feedback. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 9 Jun 2024
Spacious room and good breakfast options.
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Hello Rafael, Thank you for sharing your feedback! We're glad to hear that you enjoyed the spacious room and breakfast options during your stay. We appreciate your support and are always looking for ways to improve. Your feedback is valuable in helping us provide the best possible experience for our guests. We hope to welcome you back again soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 7 Jun 2024
Everything, was great. Got helped asap, with check in into our room early. Very clean reception desk area. Room was great very clean. I would like to make a request. Accommodate, the room with two water bottle. Overall, stay was great, staff works quickly. I would definitely recommend a family member or friends. I will be booking again.
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Hello, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great stay at our Hampton Inn & Suites Phoenix Downtown. We are glad to hear that you were helped promptly at check-in and that you found the reception desk area and room to be very clean. Thank you for your request for two water bottles in the room - we will make sure to accommodate that for you on your next visit. We appreciate your recommendation to family and friends and look forward to welcoming you back soon. Your feedback is valuable to us and we will use it to continue providing excellent service to all our guests. Thank you for choosing to stay with us and we can't wait to have you back!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 7 Jun 2024
Very well-run hotel. Comfortable beds, good breakfast, very nice staff. Walking distance to footprint centre and to Chase Field. Would certainly return there!
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Hello Jose, thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel well-run, with comfortable beds, a good breakfast, and a very nice staff. We're also glad to hear that our convenient location near Footprint Centre and Chase Field worked well for you. We look forward to welcoming you back on your next visit to Phoenix!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler from La Mesa
Posted 5 Jun 2024
Great location and comfortable room.
Comment from Hotel Management
7 Jun 2024 by Customer Care Team, Hotel Management
Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and sharing your 5-star experience with us and others, Jimmy! Your experience matters to us, and we are grateful for your feedback. We are happy to hear you enjoyed the comfortable room and our great location, and we hope you had a wonderful stay and a great time exploring the local activities and attractions. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
