Ratings based on 972 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Martinsburg
Posted 5 Jun 2024
I wish the balconyvwas bigger but the housekeeping staff made up for it. Came in the middle of the night to chsngecout our bed after my grandson got ill.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Hello Cynthia, thank you for taking the time to leave a review of your recent stay with us. While we understand your wish for a larger balcony, we are delighted to hear that our housekeeping staff provided exceptional service and was able to assist you promptly in the middle of the night. We strive to provide excellent service to all our guests, and we're glad to have made a positive impact during your stay. We hope to welcome you and your family back in the future for another pleasant experience.
by A verified traveler
Posted 4 Jun 2024
Great location and staff was fantastic!
Bad: hotel needs updating, smells like mildew, hot water didnt work in room most times, stayed here for the poolbar that was supposed to be open in may but was still not open June 2. No towels in the pool area. Parking was tricky at times as the lot was full. The building itself could use some upgrades, but again, the staff was great, room was clean and great location.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Hello Matt, thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that you enjoyed our fantastic location and that our staff made a positive impression on you. However, we sincerely apologize for the inconveniences you encountered during your stay. Your concerns regarding the smell of mildew and problems with hot water will be looked into by our maintenance team. In addition, we apologize for the delay in our pool bar opening. Our staff is working tirelessly to get it open as soon as possible. We also apologize for any confusion regarding parking. We understand how these factors can impact your overall experience. Thank you once again for your kind words about our staff and the cleanliness of your room. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay in the near future.
by A verified traveler
Posted 2 Jun 2024
I stayed at the Tidelands 10 years ago. It was a very nice place at that time. The staff are still wonderful, but the hotel itself needs a little help. They need to retrain their housekeeping staff. Corners of the rooms to include the bathroom, were dirty. The toilet wiggled when you sat down, the curtains were sagging from the tops and/or they weren't hooked to the curtain rod and this was in both suites that we were in. The rooms need painting/freshening up, especially so early in the season. I don't care that they are a bit outdated. The AC was fabulous, the beds are extremely comfortable and the lay out of the suites is great. The pool nor the pool bar in the Suite bldg was open despite being told that it was, and signs posted stating that the new pool bar would be open in May 2024. I absolutely loved when the Crab Factory Pool Bar was there - sad that it is now gone. The elevator in the Suite bldg has the same loud, constant buzzing noise that it had 10 years ago - I found this amusing to be honest. Overall the hotel is convenient to everything, the suites aren't bad and the most impressive quality is the staff. They are amazing and go above and beyond to accommodate the guests.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Hello Millisia, thank you for taking the time to leave a review of your recent stay with us. We appreciate your continued loyalty over the years. Your comments regarding the cleanliness of the rooms and the maintenance issues have been noted and we will address them promptly with our housekeeping and maintenance teams to ensure improvements are made. It's wonderful to hear that you found our location convenient and enjoyed the layout of our suites, as well as the comfort of our beds. We value your loyalty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 27 May 2024
First the pictures submitted on their site are NOT current my trip was solely based off the pics advertised is a pool which was not open during our stay even tho their were signs all over the property saying opening may 24 we were also told via pics there was a bar and food options which were also not available had we known these things we would’ve went to a cheaper hotel option instead of paying over $400 for a one night stay …… then the guy at the front desk i don’t know if he was overwhelmed but the greeting wasn’t friendly nor sincere parking was a absolute mess we parked at another hotel and had to walk with our luggage to our rooms … there is only one elevator the wait is absolutely insane ..the bathroom was a mess it hadn’t been clean prior to our checking in i did bring it to the front desk attention and he did alert them quickly but all she did was bring some disinfectant which did nothing at all.
All in all I’m very disappointed about this stay it was not worth $400 and quiet frankly i really feel like i shouldn’t have been charged …The only plus and highlight of this trip was the location and that is all
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Hello Tyneisha, thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the many inconveniences and disappointments you experienced, and we deeply regret that your stay did not meet your expectations. Regarding the pool and bar area, we regret any miscommunication as we are still making renovations to enhance our guest experience. We also regret that your greeting at the front desk was not friendly or sincere. Our goal is to provide excellent customer service, and it’s clear we fell short in this instance. We will address this with our team to ensure that all guests receive a warm and welcoming experience. In addition, we apologize for any inconvenience regarding the condition of the bathroom upon your arrival. This does not reflect our usual standards, and we are addressing this matter with our housekeeping team to ensure such oversights do not happen in the future. Once again, we apologize for the numerous issues you faced and appreciate your honest feedback. We hope you will give us another chance to provide you with a much-improved experience in the future.
by A verified traveler
Posted 26 May 2024
The hotel was clean but we had to listen to a dog next door to us howl and bark and cry all day and all night long we barely slept last night and we told the front desk two different times and it was never taken care of so we decided to leave a night early bc we wouldn't be able to sleep . The hotel was supposed to be no dogs aloud but obviously that wasn't true. We are dog people but hearing a dog bark and howl all day and night is a little ridiculous.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Hello Angela, thank you for taking the time to leave a review of your recent stay. We are sorry that we did not meet your expectations as we pride ourselves in doing so. Please know that we are not a pet-friendly hotel and we only allow certified service animals stay with us. However, your concerns will be looked into as we take the comfort of our guests very seriously. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Hello Charles, thank you for your review of your recent stay with us. We are so glad you had an overall positive experience and that all of your needs were met. We hope to have you again soon!
by A verified traveler
Posted 23 May 2024
The big TV didn't work at all and the curtains didn't close
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Hello Ronald, thank you for taking the time to leave a review of your recent stay with us. We apologize for the inconvenience you experienced with the TV and curtains during your stay. Your comfort is important to us, and we regret that these issues were not addressed during your visit. We will ensure our maintenance team looks into these matters promptly to prevent future occurrences. However, we are glad to see you had an overall positive experience with us. We hope to have the opportunity to provide you with what we hope will be a five-out-of-five stay.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Hello Charlie, thank you for your review of your recent stay with us. We are so glad you had an overall positive experience during your time at Tidelands Caribbean Hotel & Suites. Your feedback is appreciated and we hope to have you again soon!
by A verified traveler
Posted 19 May 2024
Worst place ever , bad service , no ac , tv shut off nonstop , noisy , slipped on the floor because they had plastic down for painting and no signs or grip for your feet. I had said something to the person checking me out about the ac and services. Response was “ oh really “ and left , ridiculous didn’t offer reimbursement of anything or even an apology. Worst place ever down in ocmd.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Hello Dalton, thank you for taking the time to leave a review of your recent stay with us. We're deeply sorry to hear about the negative experience you had during your recent stay. It's truly disappointing to learn that we fell short of meeting your expectations in several areas. Your feedback is invaluable to us, and we will use it to address the shortcomings you've highlighted and improve our services moving forward. We understand your frustration and want to extend our sincerest apologies for any inconvenience caused. We truly appreciate your feedback and hope to have the opportunity to make it right and regain your trust in the future.
by A verified traveler
Posted 18 May 2024
Excellent room we loved it
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Hello Francisco, thank you for your review of your recent stay with us. We are so glad you enjoyed your time here and that you found our rooms to be excellent. Your feedback is appreciated and we hope to have you again soon. Safe travels!
